Had a renewal quote on Friday which was 43% higher than the previous year. I called to see if they can do anything about it but they could almost do nothing. As it was 43% higher, I wanted to shop around to find if there was cheaper option. They give me 2 days to decide. I decided to stay with them, however, upon calling them today, they said that my contract was cancelled and they gave me a new quote that was over £2k more than even the previous renewal quote. None of this was mentioned to me when extending the contract.When spoken to the customer advisor, she said she was in the new business department vs renewals as if it is my responsibility to know their organisational structure. Customer service was not helpful at all, very defensive.