Gave me too much hassle and stress. Took 1 and half year to settle one claim. To start with, I paid excess of £400 as the car was a write off. It was a big headache as the communication was very poor. When I Forgot about it, I got email from them saying my claim is settled and it wont effect my no claim bonus, so I called back to ask for the access which i clearly deserved. But it is not straight forward either as they said I have to go through legal process and get Admiral law involved with and do more paperwork and questions. I was on the phone for more than half hour talking about the details which I already gave to admiral over a year ago. At the end I decided to accept the loss and not go through the stress again. I am sure they will share/sell the third party contact details and I will get cold calls from many companies who wants a piece of the pie. It is a good company and good value until you make a claim. I am sure most insurance company is like that, when they are receiving money they will happily accept it with a big smile ££. But when you want to change a small detail on the policy they want a admin fee. And you are paying over £500 for the insurance, they will still charge you to send a paper copy. When it is time to actually give money to the deserved customer, they turn their head around and make you do lot of paperwork and phone calls. I would never use Admiral again ever even though it gives me the cheapest deal in the market.