I worked for five years in Admiral's claims department. I left because I couldn't sand the levels of hypocrisy and pseudo customer care. All they cared for is paying out to third party claimants in order to reduce their level of corporate risk. Managers are only concerned about their own career progression and are simply not equipped to deal with the real issues. They are mostly in their twenties and have no real life experience, recruited off the streets with no business acumen ... in fact, I witnessed their ruthless cull of intelligent, educated, experienced personnel who dared speak up.