We recently had a major flood in our house due to a burst water pipe. We contacted Admiral, our insurer, and were told that the excess was £800 instead of the expected £300. They also added an additional £500 to the excess amount. Moreover, we were offered a very low price to fix the damage, which would have left us out of pocket by £1500. We were extremely disappointed with their attitude towards their clients and found them to be a very unprofessional and untrustworthy outfit. We would advise others not to use them and not to consider making a claim with them.