Trying to add one high value item to my contents policy. Looked simple as there was an online form for it - BUT once I got as far as entering my contact details, the Submit button was inactive. I am ex IT and know what I am doing and there were no errors highlighted. So I phoned the Admiral customer service number - waited over 20 minutes and the person answering said I was put through to renewals. To cut a long story short I was shunted from pillar to post for over an hour. So I decided to click on "I'm thinking of leaving". This started another messaging system which said someone would be with me asap and after 5 minutes the messaging app disappeared. So back to square one after a total of 95 minutes.