I have been insured with admiral since Jan. Initially I was happy with my cover. Unfortunately, last month while on holiday, I unexpectedly missed a one instalment (a bank error). I have previously paid my 8 instalments on time. I returned home unaware of the issue as I'd had no correspondence, I received a letter after a week of driving my car explaining my policy had been cancelled a week previous due to non payment. I was shocked! Not only had I had no previous correspondence, I also was sent a letter after my cancellation date to inform me I was uninsured and had to pay the rest of my policy and an additional cancellation fee. I immediately contacted them to explain I was away and it was a bank error, no fault of my own that the direct debit was not paid. The call handler was very abrupt, unhelpful and rude. He reduced me to tears. He was not listening to me, he repeatedly interrupted me and showed me no compassion what so ever. He said as they had the rejected payments, both of which were days apart whilst I was out of the country. I had no choice other than to pay the rest of my policy plus the cancellation fee. I explained I was not in a position to do this and I ended the call. After my own research I found out that as the fault was with the bank this was not the case at all. I contacted them once again and thankfully was greeted with a very, helpful, lovely call handler. She kindly apologised for her collegue and explained my next steps and reinstated my policy immediately.