The only word that comes to my mind is 'HOPELESS'. I am a third party to an accident that wasn't my fault. I had to follow up for every single thing I needed when my car was getting repaired. There was repeated miscommunication between Admiral and other parties involved - the garage, the recovery company, the hire a car company. They never delivered anything when they promised and on the day or time promised. I had to follow up with Admiral and each of their associated parties several times to get my car picked up, to get the replacement vehicle delivered, to get them to start the repairs.. the list goes on. They kept me waiting indefinitely and never did any of their promised actions on time. Overall, I am fed up and would never like to have to deal with them again. I am still waiting for my car to be delivered back to me, which surprise surprise !!! has not arrived at the promised time.