I was a victim of a hit and run crash and all Admiral have done is make things 10 x harder. I rang Admiral instantly after the crash and despite the fact they were quick picking up my car and towing it away, they told me my car was written off (there was only damage to the rear bumper and exhaust) they tried to only give me £1,900 for it!!! After a long time arguing with them over the phone I got them to agree to give me £2,500 but I still feel that's a unfair price for my car. Even though the other car went straight into the back off me, drove away AND I HAVE TOLD ADMIRAL THE REG NUMBER, they have put this claim on my policy. Meaning I have lost 2 years no claims and have to say I've written off a car. They also cancelled my policy (which had 7 months remaining and I paid it in full at the start of the year). They say "the accident is your fault until the other driver admits responsibility". I find this service a joke, it is completely unreasonable. Every time I ring I get passed around 8 different departments, spend about 45 minuets on hold and have to explain my whole situation to every person I speak to, they all ask me things I've already told them and most the staff contradict other members of staff, their service would probably be something I'd laugh at if it wasn't at my expense. They have been no help at all, caused arguments between me and my family and there's nothing I can do. I have no regrets in life apart from opening an insurance policy with Admiral. I believe they also own Diamond and Elephant insurance. Please chose another company.