Having worked in insurance for 3 years I was very impressed with the service I received from Admiral. I have not made a claim with them so cannot comment on that aspect of the policy. However, I called them up to discuss the renewal as I received a competitive quote elsewhere and the friendly lady I spoke to managed to reduce the premium by £367 by applying a 20% discount to legal cover and breakdown cover, making personal injury cover free, applying a discount to the overall premium, and told me that removing additional drivers/ increasing the excess would save money. They were still £100 more expensive than the competitor however I decided to renew with Admiral as it was less hassle than going elsewhere. I checked my documents straight after the telephone call and they were updated straight away with the new information and premium, I was very impressed with this.