After being crashed into whilst stationary at traffic lights you would think this is quite a straight forward case for an insurance company to sort out. Whilst the repair and payment for my car went well and was dealt with reasonable quickly it all went wrong when my case was handed over to the injury specialists! My case handler was like a ghost, impossible to pin down by phone and completely ignorant when it came to answering emails!! Letters and documents lost, a battle over 11 months to get anywhere and now a settlement has been agreed, after complaining about said handeler and recovering another I might add the figure was half of what I was told I would receive! No consideration has been given to me for my injuries and the stress it has created for me and my family not only physically but mainly mentally and I have had to constantly phone and email nearly twice a week for almost a year to even get information on what stage we are at! Now admiral law have my compensation but have still not transferred it into my account. I have been given 5 dates in which the funds will be cleared and still there has been nothing! Every time I contact admiral another latent lie is given to me! I will never use this. Implant for anything for as long as I live! An absolute shambles with no care or consideration to the customer who pays their premium every year without fail. Steer well clear!!