Would rate them a 0* if I could! Disgusting service! I called three times to question why my direct debit hadn’t come out. To which the person I spoke to advised me that they would write to me in 10 days to get a new direct debit set up. After three weeks of still not hearing anything, I contacted them to find that they’d cancelled my car insurance WITHOUT giving me any notification. Not only ruining my Christmas, leaving me with no car insurance, but hitting me with a £280+ cancellation fee! I DIDNT EVEN ASK TO CANCEL. Nowhere in the policy documents does it state that the policy will be cancelled if you miss one payment. As all below reviews say - AVOID THIS COMPANY LIKE THE PLAGUE!!