If I could rate it at no stars I would. We've been with them for several years with a Multi-car policy and paid their high fees when we have made changes. Then my daughters car got written off when an idiot drove into it - no fault of hers whatsoever. While she was still in shock she was bullied into having the claim handed over to a company called Auxillis who demanded her credit card details. They, in turn, have appointed another company called Acorn Assessors who have valued the car much lower than she can buy the same model, same age, similar mileage. Admiral are okay if you just want the legal bit of paper to say your insured but whatever you do don't try to make a claim. It's insurance - but not as we know it!