A complete shambles. Avoid this Company at all costs. I had to make my first house insurance claim in 30 years when we found a hole in the floor in the cupboard under the stairs. The company sent an assessor employed by another Company obviously with the intention to avoid an insurance layout. We were told to pay for it ourselves. No assistance from them even though I had Platinum cover with full support etc. Be warned please they will do anything to avoid paying the customer is not considered in any way. I hope the FCA see the truth.
6 years ago
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