I have to say I have had a lot of good experience using admiral, due to price and the people you speak to, however I have had to make a claim for the first time and the cheapness has out shun how bad they are as a company, great service like a snake. They are all smiles and niceties over the phone,. While they aim the knife at your back. Why do we have insurance based on a system that doesn't follow the trend of the market, but follows the trends of some book, that the average person will never purchase. My car was involved in an accident, I was to blame, since you should never trust someone's indicator. So they have written my car off, but undervalued it by over £2k as that is what the glass guide says. Why do we have to have insurance that does match market value, to buy my car in same state, i will have to shell out the additional, plus my excess. This is a total rip off, for a loyal customer of over 11 years.