I would describe this company as thieves.... Basically they take your money and ensure that you get no service when you need it... Just to give some context, a delivery van reversed into our car, parked on the driveway... They refused to let us use a BMW garage (we have an M4 so the we wanted to make sure it would not lose value), Admiral would not claim on the delivery company even though we had footage etc. They wanted us to make a claim and affect out NCB + declare on next insurance subscription that we made a claim. So we had to sort everything out ourselves with the delivery insurance... So basically Admiral may as well not exist. A week later, we had another issue with our second car, and they refused to count it as not our fault (we got undertaken on a motorway...), they put a trike against the wrong driver and there was nothing we could do about how they counted it. I just won't ever get back with them, I hate them so much. We also had friends who had issues with them, really wish I had listened to them now...