My car was stolen on the 10th November 2019, after being I'll in hospital that weekend then being bed bound when I came home. As soon as I realised the car had gone I contacted Admiral and to the Police to gave initial statements. In the statement I mentioned that I thought the window had been smashed to gain entry to the vehicle, as there was broken glass around the area where the car had been parked. I then cancelled my tax so that it too would show up on any ANPR cameras that the Police have access to. A couple of weeks later I received a call from the police saying the car had been recovered after a road traffic collision and was had been taken to a holding yard. After the call I notified the insurance company right away, stating exactly what the police said and the location of the car. I then went to see the damage that the car had suffered, as it was close to my uni accommodation and saw that the whole front had been smashed and several possessions had also taken. I also noticed that both the door windows were intact, contrary to what I thought and said had thought in my initial statement to the insurance company. These were sunglasses from the centre console, CDs from the glove compartment and a toolbox from the boot (which was covered by the parcel shelf). In the boot there were items that didn't belong to me, which included a Jerry can and bed sheet. I then sent pictures and information of what I saw to the insurance company, but they didn't respond. I had to chance them up to confirm they had received the information. I then didn't hear anything for a month so had to chance them again to find out what was going on. They then responded by saying they are sending an investigator over to gain clarity on the situation. I then had to chance both the investigating company and Admiral up for a date, which was a further month after they said they were sending an investigator. He took my statement on the 4th January, and I stated that the window wasn't smashed when I went to see the car and that was contrary to what I said in my initial statement. He then said not to include this in the statement as it's better to not include assumptions at to what has happened in the statement. I had to chance them up once again on the 12th Jan to see what was going on. They responded on the 30th Jan saying things are still in progress. Another email wasn't then received by me until the 24th Feb. In this they said that they had just asked the police for a copy of the crime report. I then received an email on the 19th March, saying they were in the later stages of the investigation and they wanted to clarify a few things in my statement. I replied to this immediately and they said that they would sent over a statement imminently. I received an email on the 23rd March saying that they think there has been a deliberate attempt to mislead them in the investigation, stating that I had said in the initial statement that the window had been smashed. They are repudiate the claim and charging my £1084 in fees that have racked up over the last 4 and a half Months. They are also not repaying any of the policy that is outstanding. This is absolutely ridiculous as I completely complied with every part of their investigation and have given them every piece of information I have had. I am definitely appealing this decision and I urge anyone never to go with Admiral again. They have treated the whole situation absolutely disgustingly from the very start.