Anonymous
I was in a difficult situation after having my driving licence revoked last year. My current insurer's were so embarrassed by how high my quote was they simy refused to offer it to me and I was left having to change companies. Unable to successfully sign up on line I braved the waiting time and called admiral up. The guy I spoke to, Connor, could not have been more helpful. Every step of the way he made sure I was confident in what he was saying and he took the time to confirm information with his higher ups consistently. When we needed to get things cleared through the system he offered me a call back and he was prompt to do so and make sure I was satisfied with the process. Even when it came down to agreeing to the policy and signing up he ensured me there was no pressure to do so and I was entirely within my rights to look elsewhere for a better deal, despite this process having taken 4 days and 3 phone calls at this point. When I finally called to accept the quote, I spoke with a girl, Lisa, who went even further to help me out and I couldn't feel more confident that at least these people have hearts and soles and are not the steriotype we associate with insurance providers. They treated me with kindness and were very clear and helpful in their service, never stopping twice to double Check information and make sure they were getting me the best possible deal. Admiral were my first insurer's and I couldn't fault them then. I'm very glad I can return to them.
8 months ago
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