After having house insurance for 16 years and never having to make a claim I recently experienced a problem with a leaking shower tray. I thought I would call Admiral to see if my policy covered this. This is where the problem starts. I called the helpline to find out if I was covered and my question could not be answered. I needed to be put through to the claims department. A few days later I had not received a reply. I called again. When I finally got a call, after a few minutes I was told that I was not covered. However, the result of this phone call means that it is now logged on my records as a "withdrawn claim" and will affect future policies I take out. I find this extremely disappointing, poor service and very frustrating. I have since spoken to Admiral about this with absolutely no redress and I have asked for them to provide me with details of the Financial Conduct Authority to make a complaint. After 2 emails I still await a response....... Customer service beyond poor.