I wouldn’t even give them a 1 star! They will not refund due to a bereavement and they want a death certificate. We have provided proof of the funeral, direct from funeral directors and offered order of service so at such a sensitive time they still request a death certificate/ who can ask a family member for that in order to get a concert ticket refund at a time when everyone is grieving or in the future. It’s disgusting They will refund you if a car breaks down on the way to a concert but won’t refund for a bereavement unless a DEATH certificate is provided. Absolutely outrageous and insensitive beyond words. I hope they’re never in a situation where there expected to gain a death certificate of a family member in order for a refund.