I have been with AMEX since 2006. And am actively looking for another card. As the cost for my Platinum card is no longer worth the customer service I was so willing to pay spend the money to get. But am no longer getting. And even funnier (?) is when you work with an agent, if they service is good, you get a request for a review, when the service is outlandish, poor and in some cases, rude, there is no request for a review. So AMEX doesn't get to hear the day to day concerns an outstanding card holder has. AMEX you need to do better
3 days ago
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