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“*Subject: Poor Customer Service and Mismanagement – Consider Switching to Visa or Mastercard**
I am extremely disappointed with the service I’ve received from American Express. Despite requesting multiple times to change my debit date from the end of the month to mid-month, nothing was ever done. Each request was ignored or mishandled.
On top of that, I was advised to transfer funds to lower my balance, which I did, only to find that Amex still charged me the full amount without considering my credit. The credit was rolled over to the next month, which was not helpful. I asked for the credit to be refunded to my bank account and was assured it would be. After waiting over 25 days, nothing happened. When I followed up, I was told the system had canceled the request, despite receiving multiple confirmations that the money would arrive by a specific date.
Adding to the frustration, I was informed I could withdraw money from an ATM. I even calculated my withdrawal limit with one of the agents. But when I went to the ATM, I received a message saying, “Please contact your bank.” Upon contacting Amex again, I was told I’m not allowed to withdraw until one year has passed, something that was never mentioned before.
The level of miscommunication, poor customer service, and repeated failures to follow through are unacceptable. I expected far better from a company like Amex. If you are considering a credit card, I strongly suggest running away from Amex and transitioning to Visa or Mastercard. Their services and customer care are far more reliable, and you won’t have to endure the endless frustrations I’ve encountered with Amex.”
“I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card. There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.
I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It’s a shame that they handled this situation so poorly, and I won’t be recommending their services to others.”
“My husband and I have over 35 years (combined) with the American Express and always thought that this card will protect us from a fraud. And this was the case until this year's event. Unfortunately, it is not the case any more. AMEX not just refuses to investigate the case, but also were dishonest with us at the time when we tried to submit the dispute (4 times!).
First we were shocked and tried to prove the case, knowing that the AMEX always protects their customer. Very soon we realized that no-one actually reviewed our documents and they just keep requesting the same documents again and again.
It is a "ground hog day" over and over again, and no-one comes with the solution.
At this moment we are looking for another credit card with some dicency and dignity.”
“Lost my card over 18 months ago. Which means I have zero access to statements, because they're only available online. And I have zero access to my online account, to even see what is due, or when, because you have to have your card and card number for that. I've called and emailed repeatedly asking them to cancel that card, to send me a new one, to provide me with statements, etc. All that they do is verify my contact information, my income, and then ask for my bank account information so they can set up automatic payments. I have explicitly started phone calls by telling them I am ONLY calling to cancel the card that was lost 18 months ago to ensure there are no fraudulent charges and to regain access to my online account and statements so that I can ensure they are probably applying payments, and they have failed to do either for me in over 18 months. Have even filed complaints with BBB, AG, etc. Their response is always "we've reached out to the complainant directly to resolve the matter," then send me a printed letter that says "call us on our general toll-free customer service number..." the same one that has repeatedly done nothing but beg for my bank information and ignore my actual reason for calling.
This company is a scam that cares ONLY about keeping the bills coming to you and getting your bank account information. There are a million other credit cards out there, and literally every single one is more legit than American Express.”
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“After being a card member for 40 years, I could not get a straight answer on the balance and handling of my accounts. The chat did me no good after many hours of trying to get things straight. I had a Delta Card which I cancelled and now have a Blue Cash card which I am considering cancelling.”
“Applied for the card online and was accepted. Received the card and called to confirm that I would receive the promotional offer. After meeting the requirements, I was told I had to wait 6-8 weeks to get the Delta SkyMiles added to my account. After waiting several weeks, I called back and was told I never qualified for the card with the promotional offer despite being told twice that I did qualify! Beware of American Express promotional offers—they can change their mind after you qualify for the card!”
“I recently spent nearly an hour on the phone with an American Express card customer service representative and later with the manager. The customer service was terrible and unhelpful and provided conflicting and false information compared to what is stated on the official American Express website. A few weeks ago, I opened a Blue Express Everyday Cash credit card due to the fantastic offer of 0% annual fee, 0% APR, and 0% balance transfers for the first 15 months. After making my first balance transfer, I was charged $150. When I called to inquire, thinking it was a mistake on American Express's part, I was informed that this was a separate fee I had to pay, contradicting the offer still displayed on their official website. Even after reviewing the contract and reading the fine print, the information was not accurately specified. This is a case of fraud, false advertising, and an embarrassment for the American Express card company. I am extremely disappointed and strongly urge you to avoid opening their card as they are deceiving people, lying, and inventing charges.”
“I’ve been with American Express with 30 years never late always paid info on time at least $50,000 a month sometimes $100,000 a month $1 million a year, payment is due on the 20th I paid on the 20th. They didn’t post it till the 21st so they charged me $1000 in interest. I called to complain about that they did not waive it. I called again they did not wave it. I called the supervisor they still would not waive it, so it looks like I’ll be ripping up my American Express card, nice way to treat your loyal customers huh do not get American Express.”
“Long story short, trying to transfer my points to another airline is taking me two weeks.
WEBSITE LACKING CURRENT VALID INFORMATION
The website is not updated to the required standards lacking current information (unable to transfer points online, you have to call in person) BENE TRYING THIS FOR 1 WEEK NOW LOL
REPRESENTATIVES over the PHONE (unprofessional)
Spoken to representatives who hung up on me (date in question 14/01/24) call made @11:40 am UK time LOL
2nd REPRESENTATIVES
Unable to direct me to a higher manager for a complaint ( date in question 14/01/24) call made 11:52 spoke to Ronald or Donald unable to help me LOL
SECURITY PROTOCOL OVER THE PHONE
When trying to ring the security protocol, not responsive and not working, when entering the details correctly, the system not working having to repeat all of the information when speaking to a representative LOL
FROM ME TO ALL NEW CUSTOMERS (DON'T USE)
- points not worth the money you spend ( unless you have a family of four and your outgoings are more than £3000 a month don't know waste your money on your points)
- USING YOUR POINTS FOR AEROPLANE TICKETS
If you're going to buy new tickets with your points, you need to spend above £3000 a month to make it worthwhile
-THE INSURANCE that comes with using your points, or a credit card on this AMX, it's pointless (insure Chubb security firm, a very basic very minimum insurance you will get everything has to be in your name)”
“Amex are great, until they slash your credit limit to virtually nothing for no justifiable reason. Mine was because I had four hard searches on my credit account in the last six months. These were two remortgages (I have 7 buy to lets), one mobile phone contract (Upgrade on existing account) and one utility provider. The fact that my Amex account was paid on time and in full every month apparently counts for nothing. Their loss.”
“Amex travel booking experience
Actually, I do not even want to give one star.
I had the worst experience booking a flight using amex website.
I called up before , asking for help, was told to go on the website to book my ticket, long story short, I made a mistake and got the wrong ticket.
Called amex immediately, seeking assistance to rectify the mistake ..
At this time my tickets was still pending and not gone through, they tell my to use the online helpdesk chatt, but no one was there to chatt with . Service is appalling
Now I am left with having to pay a fine only because they had no staff to deal with it at the time of incident which was Friday night, had to wait till Monday before I could race my issue, had to wait 3 more days, for nothing, while they dealt with it.
I am left with having to pay, for there incapable handling of the situation, while there was still enough time...
I keep myself short, it was really very bad experience, I suffered a lot of stress and anxiety.
Never ever I will buy any ticket for anything from American express ever.
I also will not renew my membership.
I use a credit card from Revolut now which offers many benefits, so fahr I had no issues with them, time will tell.
In the old days, Amex was really fantastic, bud sadly time hase changed, so good by to amex
Date of experience: September 22, 2023”
“Worst company ever, paid my bill before due date as a result Amex could not take the same amount on direct debit on due date. Tried using the card but transactions failed,Was advised to produce evidence of payment by screenshot of bank payment which is not permitted by banks. They sent me acknowledgment of received payment with authorisation code. Furthermore lowered my spending limit to Zero in spite of never missing a payment. Will take this further to The Financial Ombudsman Services snd advise others in my situation to do the same.”
“I was approved with American American Express to have an unlimited credit card on the website but the American Express sent me a $1656 credit card in American currency!!!
I don’t understand why it was in American currency as I am in England and not in America but this is NOT WHAT THE WEBSITE STATED WHEN THE SYSTEM ACCEPTED ME FOR A CREDIT CARD!
I also received a letter from American Express explaining all the Privileges that came with being an Amex card member and they sounded great!
Only problem is that these privileges and rewards DO NOT EXIST!! There is no such amenities awards and access to services on my card account it was all a letter lying about my card from someone who knew they sent me the incorrect card and incorrect credit limit to intimidate me as to his/her psychotic about my life in some type of way in his/her mind.
I was not intimidated however I can confirm that American Express are a scam!
They state unlimited credit cards on website but once approved you get what you are given by these mental abusers and then they will spite you as their exploited customer disrespected with no say in the matter by writing a full letter to you introducing all the benefits everything you know you should have got from the card you were told by the website that accepted you…as a way to spite you and let you know that they wronged you and don’t care and they are in control!
I wouldn’t be surprised if Amex creditors stalk their customers or have their more favoured customers stalk the dictated customers to randomly abuse or harm the financially dictated for the way that these creditors are actually very poor souls outside of their human body’s that can’t afford anything they do on earth and use Amex as a way to create different victims for themselves to live off of mentally.
these people use businesses and the workplace to find their mental victims to obtain good mental health for themselves but I say perhaps this method is not so smart anymore and Amex creditors should consider quitting or the whole business should shut down for its fraud..it’s lies and it’s fake legitimacy!
That was such a bad experience
Put me off of credit…the uk creditors all do this!!!
But Amex surprised me the most because I know that business has more money than others due to Amex and their involvement helping a famous fraudster cash out hundreds of thousands of pounds illegally for years and they did this knowing and agreeing to give him the money so that netflix can make a documentary and promote Amex further.
I was surprised, maybe Amex spent all their money on all their criminal favourites and don’t have any left!?
Regardless I was accepted for a unlimited credit card and was given a dirty childlike credit limit and I experienced being mocked of all the benefits that the creditor chose to change and dictate
I DONT RECOMMEND AMERICAN EXPRESS…unless you want to be some kind of homicide victim case through some psychopath obsessed with Amex for the way they are all linked and psychotic and controlling whilst channeling mentally disturbing their customers!
I know from experience!”
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