“So disapointed in American Express. The updated website no longer allows you download unbilled transactions into Quicken or other financial software. It will only allow you download when a statement is issued. The user experience was already terrible as other banks allow automatic downloads. American Express made you manual download them. The only way to keep up with your use of the card is to manually enter each transaction. What a waste of time! I will be canceling our cards. Very short sighted decision that did not account for the user experience whatsoever!!”
“Thomas and the team were truly a blessing when I needed it most. They came in with a calm presence, an understanding ear, and the kind of expertise that made everything feel manageable again. There was never any rush or pressure—just genuine care and the desire to help. They made something I was dreading so much easier to face. I walked away not only relieved but genuinely touched by their humanity.”
“Thomas and the team were truly a blessing when I needed it most. They came in with a calm presence, an understanding ear, and the kind of expertise that made everything feel manageable again. There was never any rush or pressure—just genuine care and the desire to help. They made something I was dreading so much easier to face. I walked away not only relieved but genuinely touched by their humanity.”
“After being a member since 1999 they cancelled my card because of lack of usage. Horrible, but because I have not needed the card and to maintain activity I enrolled in Netflix to have a monthly charge which obviously is not enought. SHAME on you!”
“I want to warn everyone about the misleading tactics American Express uses in their promotional offers. Amex mailed me a pre-approved offer with a unique RSVP code, clearly implying eligibility. I signed up for a Business Platinum Card online, paid the hefty $695 annual fee, and met every spending requirement. According to Amex, I could have canceled my membership within 30 days and received a refund, but there was no written letter sent to inform me of my ineligibility. They also said that receiving an RSVP code doesn't guarantee approval. Despite my high credit score and good standing, Amex will find excuses with regards to why I was not eligible so they don't have to give me the 250K bonus points. At that point, they have immediately charged the $695 annual fee so they have your money. Therefore, when it came time to honor the promised 250,000 Membership Rewards points, Amex refused, claiming I didn't qualify. If I had known this, I would have canceled right away and gotten my annual fee back. Even after escalating the issue to the Consumer Financial Protection Bureau, nothing changed.
This experience reinforced how untrustworthy their mail and online promotions are. They continue to send me mailers and show enticing offers online—but I am now very skeptical of whether they will be honored. My advice: don't sign up for their promotional offers, don't believe what they advertise, and throw their junk mail straight in the garbage. It's all misleading and a bait-and-switch tactic.
Adding to the frustration, Amex remains poorly accepted internationally (especially in Europe) and still charges unreasonable foreign transaction fees, despite promoting itself as a global card. I’m liquidating my points, paying off my balance, and canceling my account. I’m extremely disappointed in Amex and will not be giving them any more business, and I’m encouraging others to avoid them as well.”
“American Express Review – Poor Dispute Handling and Customer Service
I’m very disappointed with how American Express handled my recent dispute regarding two unauthorised charges from a merchant. I expected better support and fairness from a company of their reputation.
Despite providing clear details about the issue, American Express never contacted me for additional evidence or clarification. Instead, they relied solely on the merchant’s version of events, which was inconsistent with what I was shown at the point of sale. Their communication felt impersonal and dismissive — I received only standard letters with prewritten responses, no phone calls, and no genuine engagement.
As a long-standing customer, I felt ignored, unfairly treated, and effectively accused of being dishonest. The process was one-sided and caused unnecessary stress, in addition to a financial loss of £118.
I expected American Express to act impartially and protect its customers, but in this case, they failed to do so. I’ve now escalated my complaint to the Financial Ombudsman Service for review.”
“I’ve been a customer of American Express since 1996. I recently had a payment returned due to a mistake and I promptly submitted a second payment which cleared the bank and credited my account, however, American Express decided to block my card from being used so when I went to charge my utilities and a medical bill, it declined. When I called them, I was very polite and Explained my situation and asked if I could just use the credit I had to make a charge and they were not able to do it. I have never been late on a payment for American Express ever. The payment that I made that failed initially wasn’t even to meet a minimum payment. I had already met my minimum payment. This was just an extra payment. I had no idea that they are absolutely the worst credit card company of all of my credit cards. They have very poor practices many merchants don’t even accept them. I don’t know how they’re gonna stay in business if they don’t improve customer service and work with their loyal customers.”
“Wrong company ever, doesnt protect its customers and doesnt investigate cases properly prefering the easy way out which is siding with third party merchants. Their staff lack essential skills too.”
“made a payment and then received an email stating the payment didn't go through. So I made another payment that they received just fine. Then 5 days later they decided to reprocess the original payment after I had already made a payment. They stole an extra payment from me.”
“After 14 years as a loyal customer, I’ve had one of the worst experiences with American Express this past week.
A payment from my checking account was rejected due to a security feature on American Express’s side. Even after calling my bank with them on the line and confirming the funds were available, American Express decided to cancel my credit card, slash my limits, and restrict both my personal and business accounts without notice.
When I reached out for help and explained the situation, no real solution was offered. Instead of understanding and correcting the issue, all I saw were declining limits and blocked charges.
I’ve been a customer for over a decade, yet I was treated like I didn’t matter and not given any opportunity to resolve the situation fairly. After 14 years, I feel discarded and extremely disappointed in how this was handled.”
“I made a reservation with American Express (AMEX) Platinum Card travel service for a luxury van rental in Los Angeles, CA on July 9, 2025, with the expectation of a positive fun day touring the city. Sadly, this was not the case. AMEX failed to communicate verbally or via email information about the pickup at LAX. This failure resulted in difficulty locating the chauffeur, leading to a significant delay and inconvenience. According to the Limousine service, reservations booked via AMEX are advised of the meeting point and instructions for this service. To be clear, I never received any pick-up information and was expecting the Chauffeur to meet our party in baggage claim.
I phoned AMEX travel multiple times and was told the Chauffeur had my contact information and would be calling on arrival. After 1.5 hours of waiting, I phoned AMEX and requested the Chauffeur’s cell number and was able to immediately reach him. AMEX had provided the Limousine company with an incorrect phone number. The Chauffeur and dispatch team called the incorrect number multiple times, and we could not get through. No other phone number was provided by AMEX.
As of this posting, AMEX has not acknowledged its role in this failure in communicating the details of this reservation, the inconvenience, and the negative experience. They have consistently pointed the finger and blamed everything on the limousine company, which immediately responded to the complaint and provided a satisfactory resolution.
This lack of accountability and acknowledgement of responsibility by AMEX with their vendor is disappointing. Membership had no privileges, only errors in booking.”
“Review: Disappointed with American Express India
I’ve officially cancelled my @AmericanExpress card after yet another disappointing experience with their customer care team. The representative I interacted with was rude, dismissive, and lacked even basic politeness a far cry from the professionalism expected from a brand like Amex.
Unfortunately, this wasn’t a one-off. It reflects a consistent pattern in which only premium or Centurion customers appear to receive decent treatment. For the rest, the service is shockingly subpar.
Customer experience should never be a tiered privilege it should be a core brand value.
Disappointed, disillusioned, but relieved to walk away.
Mr Sanjay Khanna, I hope you genuinely look into how @AmexIndia is treating its everyday clients.
#AmexIndia #CustomerServiceReview #DoBetter”
“When I lost access to my money, I felt overwhelmed and unsure of what to do. Mr. Tony Jackson and his team were a steady, reassuring presence during that time. They took the time to understand my situation and guided me through every step. Their professionalism and kindness made all the difference, and I’m relieved and grateful to have my funds back.”
“I have been with AMEX since 2006. And am actively looking for another card. As the cost for my Platinum card is no longer worth the customer service I was so willing to pay spend the money to get. But am no longer getting. And even funnier (?) is when you work with an agent, if they service is good, you get a request for a review, when the service is outlandish, poor and in some cases, rude, there is no request for a review. So AMEX doesn't get to hear the day to day concerns an outstanding card holder has. AMEX you need to do better”
“I’m truly thankful I came across the team in my bio. They are genuine professionals in handling investment fraud cases. From day one, they responded quickly, offered clear guidance, and equipped me with the resources I needed. Their support played a key role in recovering my lost funds.”
“I’m truly thankful I came across the team in my bio. They are genuine professionals in handling investment fraud cases. From day one, they responded quickly, offered clear guidance, and equipped me with the resources I needed. Their support played a key role in recovering my lost funds.”
“My wife attempted to establish an online account, but the website kept responding with an error message to the effect that it was "temporarily" denying access for "security reasons." After trying for days and receiving the same error message, she asked me to try. Every time I have tried over the last two weeks, I have received the same message. When I called, I put up with a substantial period on hold only to be given no help whatsoever.”
