“After 14 years as a loyal customer, I’ve had one of the worst experiences with American Express this past week.
A payment from my checking account was rejected due to a security feature on American Express’s side. Even after calling my bank with them on the line and confirming the funds were available, American Express decided to cancel my credit card, slash my limits, and restrict both my personal and business accounts without notice.
When I reached out for help and explained the situation, no real solution was offered. Instead of understanding and correcting the issue, all I saw were declining limits and blocked charges.
I’ve been a customer for over a decade, yet I was treated like I didn’t matter and not given any opportunity to resolve the situation fairly. After 14 years, I feel discarded and extremely disappointed in how this was handled.”
“I made a reservation with American Express (AMEX) Platinum Card travel service for a luxury van rental in Los Angeles, CA on July 9, 2025, with the expectation of a positive fun day touring the city. Sadly, this was not the case. AMEX failed to communicate verbally or via email information about the pickup at LAX. This failure resulted in difficulty locating the chauffeur, leading to a significant delay and inconvenience. According to the Limousine service, reservations booked via AMEX are advised of the meeting point and instructions for this service. To be clear, I never received any pick-up information and was expecting the Chauffeur to meet our party in baggage claim.
I phoned AMEX travel multiple times and was told the Chauffeur had my contact information and would be calling on arrival. After 1.5 hours of waiting, I phoned AMEX and requested the Chauffeur’s cell number and was able to immediately reach him. AMEX had provided the Limousine company with an incorrect phone number. The Chauffeur and dispatch team called the incorrect number multiple times, and we could not get through. No other phone number was provided by AMEX.
As of this posting, AMEX has not acknowledged its role in this failure in communicating the details of this reservation, the inconvenience, and the negative experience. They have consistently pointed the finger and blamed everything on the limousine company, which immediately responded to the complaint and provided a satisfactory resolution.
This lack of accountability and acknowledgement of responsibility by AMEX with their vendor is disappointing. Membership had no privileges, only errors in booking.”
“Review: Disappointed with American Express India
I’ve officially cancelled my @AmericanExpress card after yet another disappointing experience with their customer care team. The representative I interacted with was rude, dismissive, and lacked even basic politeness a far cry from the professionalism expected from a brand like Amex.
Unfortunately, this wasn’t a one-off. It reflects a consistent pattern in which only premium or Centurion customers appear to receive decent treatment. For the rest, the service is shockingly subpar.
Customer experience should never be a tiered privilege it should be a core brand value.
Disappointed, disillusioned, but relieved to walk away.
Mr Sanjay Khanna, I hope you genuinely look into how @AmexIndia is treating its everyday clients.
#AmexIndia #CustomerServiceReview #DoBetter”
“When I lost access to my money, I felt overwhelmed and unsure of what to do. Mr. Tony Jackson and his team were a steady, reassuring presence during that time. They took the time to understand my situation and guided me through every step. Their professionalism and kindness made all the difference, and I’m relieved and grateful to have my funds back.”
“I have been with AMEX since 2006. And am actively looking for another card. As the cost for my Platinum card is no longer worth the customer service I was so willing to pay spend the money to get. But am no longer getting. And even funnier (?) is when you work with an agent, if they service is good, you get a request for a review, when the service is outlandish, poor and in some cases, rude, there is no request for a review. So AMEX doesn't get to hear the day to day concerns an outstanding card holder has. AMEX you need to do better”
“I’m truly thankful I came across the team in my bio. They are genuine professionals in handling investment fraud cases. From day one, they responded quickly, offered clear guidance, and equipped me with the resources I needed. Their support played a key role in recovering my lost funds.”
“I’m truly thankful I came across the team in my bio. They are genuine professionals in handling investment fraud cases. From day one, they responded quickly, offered clear guidance, and equipped me with the resources I needed. Their support played a key role in recovering my lost funds.”
“My wife attempted to establish an online account, but the website kept responding with an error message to the effect that it was "temporarily" denying access for "security reasons." After trying for days and receiving the same error message, she asked me to try. Every time I have tried over the last two weeks, I have received the same message. When I called, I put up with a substantial period on hold only to be given no help whatsoever.”
“I have multiple complaints with American Express Platinum card services. Considering I paid $695.00 for an account, I am expecting superior services. This has not been my experience for the following issues. I mailed a payment by check for a balance over $27,000.00. I mailed it a week ahead of time. On the due date the check had not posted so to be sure the account was paid on time, I made an electronic transfer from my bank to pay the account. They posted the check the next day. I called to get the $27,000.00 + refunded back to me. I was told they had to wait until the check cleared. It took 5 days for them to be willing to issue a refund. I asked that the funds be electronically transferred back into my bank account. I was told because the amount was over $9,000.00 so they had to issue a check and mail it to me and to expect it to take 7-10 business days. At the same time they froze my account and said I was required to go through a financial review. They said all accounts had to do this and it was unrelated to anything else. They wanted me to verify my income, and I had to send them the two most recent bank statements from my bank. I complied and now after a week my account is usable. I am 70 years old and have had numerous credit cards over the years. Never have I had so much aggravation from a credit card company.”
“I’m extremely disappointed with how American Express has handled my business charge card. When I first applied, the card was approved without them asking for any supporting documents or financial statements. I provided accurate information, and if they had required anything further at the time, I could’ve easily supplied it.
For 7–8 months, I used the card responsibly—spending and repaying on time, managing the account properly, and maintaining a good history. Then, out of nowhere, I received a call from their accounts department requesting business bank statements. I provided everything promptly.
A few days later, they informed me that the card would be cancelled because my business financials weren’t strong enough to justify the credit facility. Despite never missing a payment and being a good customer, they abruptly closed my account and demanded full repayment of the outstanding amount within days.
This is completely unreasonable. Many businesses rely on credit cards, overdrafts, or credit lines to manage cash flow. If they had concerns about my financials, it should have been raised at the approval stage—not after months of responsible use. It feels like a serious failure in process and communication, and shows no regard for loyal customers trying to run a business.
American Express should review its internal assessment practices and ensure transparency from the start, instead of pulling the rug out from under customers with no notice.”
“I’ve been a loyal Amex customer for years, but my recent experience has been deeply disappointing. I was charged a $325 annual membership fee even though I had clearly told customer service I couldn’t proceed with renewing my card until they resolved a promised $100 credit on my corporate card, which I also hold with Amex. They acknowledged that the promised callback never happened, yet still refused a refund, claiming I missed the 30-day window. The only reason I missed it was because they didn’t follow through.
To make things worse, their support team repeatedly denied prior conversations, offered no way to email documentation, and seemed to have no internal tracking of previous interactions. I had to go through the CFPB just to get a response, and even then, they admitted fault but refused to take responsibility.
This process has been frustrating, unprofessional, and opaque. For a company that markets itself on premium service, Amex failed to act with basic accountability. If you're considering their products, especially premium cards, be aware that their customer service and complaint handling are nowhere near what they promise.”
“When I received an email from American Express, it was the only correspondence I got that my payment was late. I still have paper billing and how is it that I’m late two months. I never received my Amex statement My bills are always paid on time. I did change the bank account for the auto pay but only one card got registered for auto pay and not the other. My $24 purchase became an $89 dollar purchase. I called to see if they could at least waive 1 of the 2 late fees, but AI generated a “NO” response. I’ve been an American Express card holder since 1988. If AI is making decisions then the human decision I can make is leave Amex. I’ve always loved their service but this isn’t cool.”
“I trusted them so I didn’t withdraw immediately, thinking the perks would be worth it. Then, after another trade, my $35K was gone. When I confronted them, the response was just that I shouldn’t be doing side trades. No apology, no resolution. This whole thing felt fishy. my deposits got saved when a friend introduced me to GREYFOOTS-COM. The level of dedication and commitment they demonstrated was truly commendable.”
“Four months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact Chelsy Desmarais. She guided me through the process and helped me successfully recover my money.
EMAIL: Chelsy__desmarais__70__@__gmail__.__com.
Whats_App : +1 (443) -207-2425”
