After 14 years as a loyal customer, I’ve had one of the worst experiences with American Express this past week. A payment from my checking account was rejected due to a security feature on American Express’s side. Even after calling my bank with them on the line and confirming the funds were available, American Express decided to cancel my credit card, slash my limits, and restrict both my personal and business accounts without notice. When I reached out for help and explained the situation, no real solution was offered. Instead of understanding and correcting the issue, all I saw were declining limits and blocked charges. I’ve been a customer for over a decade, yet I was treated like I didn’t matter and not given any opportunity to resolve the situation fairly. After 14 years, I feel discarded and extremely disappointed in how this was handled.