Axa insurance have failed us.. We made a claim for damaged roof on 18th February. We have spent hours on phone and emailing most days. They passed to Claims Consortium to assess damage through surveyor. He didn’t measure roof or take photos. We are in our 70s and chasing up on a daily basis for hours on end. Axa has let us down and third party Claims Consortium. Have had quotes ranging from 9000 to 13000 and they have intimated offer would probably be. £3500. Roofers would charge £1000 to replace a tile. Where do we get the additional monies from? They don’t care!!