AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.34

2.3 Rating 1,143 Reviews

34 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.3

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 27th November 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They stand out not only for their skill but for their honesty and reliability.”

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Posted 2 days ago

“I can’t say enough good things about the level of service I received from Thomas Mitchell. When a security flaw emerged, they took immediate action with impressive technical expertise. They handled the issue quickly, prevented further risk, and installed new measures that left me better protected than ever. Throughout the process, they communicated with clarity and patience, never leaving me unsure of what was happening. They turned a stressful event into a handled solution with ease. Truly exceptional.”

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Posted 3 days ago

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Posted 3 days ago

“Instead of just fixing problems, they reevaluate what makes for great digital customer service.”

AXA Insurance 1 star review on 18th November 2025

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Posted 1 week ago

“Dependable, knowledgeable, and always a pleasure to work with.”

AXA Insurance 1 star review on 15th November 2025

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Posted 2 weeks ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

AXA Insurance 1 star review on 14th November 2025

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Posted 2 weeks ago

“The aid strategy increased uncertainty and wasted time rather than furthering the goal. Your company's dedication to customer satisfaction has been called into doubt by this incident.”

AXA Insurance 1 star review on 11th November 2025

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Posted 2 weeks ago

“Rather than only resolving issues, they reconsider what constitutes exceptional digital customer care.”

AXA Insurance 1 star review on 9th November 2025

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Posted 2 weeks ago

“Always consistent, always trustworthy — you can rely on them without hesitation.””

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Posted 2 weeks ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to ERF. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

AXA Insurance 1 star review on 8th November 2025

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Posted 3 weeks ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

AXA Insurance 1 star review on 2nd November 2025

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Posted 3 weeks ago

“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”

AXA Insurance 4 star review on 2nd November 2025

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Posted 3 weeks ago

“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”

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Posted 3 weeks ago

“The price lures you in. But the service is beyond abysmal. AXA ran a discount period for new accounts. I contacted them to create a policy for my wife, and it took them over a month (well after the discount expired) to even call me back. When I tried to cancel my policy, I initiated a request and was sent a "wait three days" reply. Three weeks later, still haven't heard from them. I opened two more requests before finally being told I had to contact a local agent I've never even spoken to. Do NOT use AXA. Their customer service is the worst.”