AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.37

2.4 Rating 1,106 Reviews

35 %

of reviewers recommend AXA Insurance

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Metrics

2.4

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 2nd September 2025

Anonymous

AXA Insurance 1 star review on 31st August 2025

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AXA Insurance 1 star review on 30th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you Sophia recover Email: sophiamaddison270–@gmail.com”

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Posted 18 hours ago

“Thanks to Harrylucy977@ gmail . com, I got my money restored.”

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Posted 1 day ago

“thank you Sophia recover Email: sophiamaddison270–@gmail.com”

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Posted 3 days ago

“They stopped picking my calls but TORRECIT*COM rescued me.”

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Posted 3 days ago

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AXA Insurance 1 star review on 28th August 2025

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Posted 5 days ago

“thank Sophia recover Email: sophiamaddison270–@gmail.com”

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Posted 1 week ago

“This platform was unresponsive and dismissive, leaving me discouraged. Resorus showed me the opposite they listened, acted promptly, and provided regular updates. Thanks to them, I finally felt supported.”

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Posted 1 week ago

“thank you sophia”

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Posted 2 weeks ago

“I have been with Axa for years. this is my first time to make a claim, they refused to pay. I have made my claim since January 2025, now we are August 2025. Nothing has happen, it make me to question Axa if my skin colour and race is a factor. I took the matter to financial ombudsman which find Axa not behaving fairly. They refused to fully cooperate. I am waiting for final decision from financial ombudsman, then i will know how to proceed. I am very supprised and extremely disappointed that in 21st century, a big insurance with such a name is behaving like that in modern Britain. I will not and never recommend them.”