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AXA Insurance Reviews

2.4 Rating 1,100 Reviews
36 %
of reviewers recommend AXA Insurance
2.4
Based on 1,100 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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AXA Insurance 1 star review on 25th September 2024
Halle
AXA Insurance 1 star review on 29th August 2024
Holland
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 4th October 2022
Ronnie McBride
2
Anonymous
Anonymous  // 01/01/2019
I would have given no stars if it had that option. Don't waste your time with your money there are far better insurance companies if you try to make a claim on your policy that will give you all the rebuttals of why they should not pay you out on your policy and mine was about a TV and they wouldn't even help with that and they had the cheek to say we are renewing your policy. Like I said they are far better home insurance companies
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Posted 10 months ago
A simple claim that just goes on and on , over 5 months to get a repair to my car which has now been damaged in the repair shop, countless phone calls to a company that just doesn't care .
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Posted 11 months ago
I had a claim and they were very supportive
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Posted 11 months ago
Absolutely the worst car Insurance company in the entire world. Never ever even think about using this terrible car insurance company. They will not pay your claim. They will not even answer your call. Stay as far away from this insurance company or you will certainly regret it.
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Posted 11 months ago
It is purely and simply a scam We contract a travel health insurance, unfortunately my wife had an health problem, we called, we went to the hospital that they indicated us, and one year ago we are still waiting the money back, they only ask and ask for more and more paperwork that they didn't ask at the beginning when you respond they ask for more, you respond and so on.
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Posted 1 year ago
I have a very bad experice with AXA Insurance. I had a flight delay on one trip, and a theft on another. when I called and emailed them on the numbers provided on the document, no one ever picked up. not at all. I emailed a few times. No one ever replied. No one ever after I solved the problems and returned to the US, and when I tried to file the claims, they created unreasonable barriers, such as wanting me to provide evidence from the airline about why the flight was delayed, with the whole purpose of not paying. never again, and avoid all you can. they spend a lot of money in online marketing. hope you can read my experince and avoid the trap. never again.
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Posted 1 year ago
Stay away from these crooks. Had total loss and two months later non payment. There service is a piece of ....
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Posted 1 year ago
I have used Saga insurance products for years for Home, Travel and Car and always found them fantastic. Unfortunately, we had an accident in our car recently and Saga handed us over to the mercies of AXA who are the underwriters. They have been abysmal. It has taken us almost three weeks to get to the stage where the repairs can be carried out. They asked to collect the car this afternoon and I made it abundantly clear that I could not be left without a car as we are going away on holiday on Monday. The car is driveable and so we would have just about managed with it until we got back. Our policy states that we are entitled to a guaranteed replacement car. They said that it shouldn't be a problem but they could not organise the replacement car until our car was collected. Within half an hour of collection they emailed me to inform me that they were not going to provide a replacement car - even though it states guaranteed on the policy - because they don't provide cars for holiday use. They must have known that before they picked up the car and we would have asked them to wait to collect the car until our return. They have left us stranded, I am a Blue Badge holder, we are both elderly and they do not care. Disgusting service and basically downright lies.
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Posted 1 year ago
In May 2022, while driving down our road, a car parked on a solid white half on pavement set off causing a clip of mirrors, we pulled the lady driver in & told her off, she said "RIGHT" & drove, without exchanging details. There was no damage so we forgot all about it. One month later we were contacted by a man from AXA claims, asking if there was any damage to our car, we said no, no damage to either car, he said, ok, I'll close this claim. Two days later we got a letter & claim form, phoned AXA claims & spoke to another man who said, It went out before Michael closed it down. I said do we need to do anything, he said no, bin the letter & claim form & forget all about it. We did. 12 months later we got bombarded with emails & text messages from AXA data team threatening to invalidate our insurance unless we accepted a fault claim on our forms. We tried for two days to get through to claims team, then half a day before getting through to help team to ask how to resolve this, the lady said you'll have to put a fault claim on both your forms, I wasn't going to do this so told her to do it, she did, charged me £28 saying you will get the money back when it's all sorted. Then a few weeks later my wife got her renewal with a fault claim against her with an increase of £120. No mention of it being sorted & all gone quiet now they've scammed us for £148.
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Posted 1 year ago
Disgusting company,, nearly 2 years and claim not resolved !!!!!
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Posted 1 year ago
NOT RECOMMEND 
Paid for two services one to change the address( 7 months ago)another one to change the registration number, both was paid and the system still with the old information 
Still wait 3 weeks for the certificate disc, don’t know how many times waste on the phone
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Posted 1 year ago
Worst insurance provider I’ve ever dealt with. Took over two years to pay out on a claim for my vehicle being written off. Had to call at least 30 times and was told not to call back as it was being handled. Strongly recommend avoiding them.
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Posted 1 year ago
An axa driver hit into the rear of me took over 5 months to deal with the claim and pay me out for the total loss. Additionally, have not provided me with any correspondence suggesting the claim is settled and im not at fault leaving me with ridiculous premium. They take hours to answer the phone and when I have got through nobody has been able to help.
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Posted 1 year ago
price good offers
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Posted 1 year ago
The irony. AXA home insurance is very strict on fraudulent claims however AXA themselves are fraudulent and miss sell insurance. Last year AXA announced an increase in gross revenues £67.53 billion!! because they don’t pay out regardless of what they tell you, what you think your buying your not. They cheated us on a genuine and honest claim, AXA acknowledged our home insurance policy covers our problem (sewage treatment) sent out an independent engineer who had an agenda from the start - when taking our information over the phone the engineer was already telling us we were not covered before any inspections were done. So many issues that are normal, everyday and honest the engineer said are not. The engineering company is employed by AXA to give a report, very unfair and bias to clear AXA of their responsibilities - obvious really. Very stressful to be cheated. You’ve been warned but do your research and you’ll see so many reviews like this.
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Posted 1 year ago
Simply put ..seriously.... stay well clear..dismal customer service in every respect....I'm not even going to try and explain....JUST TRUST ME
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Posted 1 year ago
I have had insurance with axa for years, however we decided to buy a new car. the car we bought then fell through so we had to reinstate our existing car. AXA then wanted more money (a lot more) to do insurance for car that they had insured for years, also they are quick to cancel but with respect to helping to reinstate totally useless. My advice STAY WELL CLEAR they only want the money and very poor customer service - totally unprofessional and useless
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Posted 1 year ago
Travel insurance with this company is very difficult. They don't answer emails, they don't answer phone calls. I have booked travel cancellation insurance, but I cannot contact you for a refund. One star is too many for this company.
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Posted 1 year ago
I recently had the misfortune of relying on AXA Travel Insurance for a trip, and my experience with their services has been nothing short of abysmal. I strongly advise against choosing AXA Travel Insurance for your travel needs due to their unreliability, sluggishness, ineptitude, and overall uselessness. First, their investigation process is a never-ending saga that seems designed to test one's patience. When I had to file a claim, I expected a timely and efficient resolution. However, AXA proved to be anything but efficient. The process has dragged on (and on) for an unreasonable amount of time, causing me unnecessary stress and anxiety. Their total disregard for customer needs was simply disheartening. The contact from AXA throughout the investigation was beyond frustrating. I constantly found myself waiting for updates, only to receive minimal information, a request for more details that could have been requested since the beginning of the process, or no response at all. It felt like I was being left in the dark, uncertain of the progress or outcome of my claim. In the end, dealing with AXA Travel Insurance has proven to be a hassle that is not worth the time, effort, or money. Their slow and unreliable service and ineptitude and lack of communication have left me feeling frustrated and disappointed. I had expected a reliable and reputable insurance provider, but I got an agonizing experience that I would never want anyone else to go through. I cannot stress enough how strongly I discourage anyone from them, just save yourself the headache and find a more reputable insurance provider that values your time and well-being.
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Posted 1 year ago
6 reasons I won't use AXA again: Mind numbingly dull, yet excruciating, AXA’s on hold music is by far the worst I have ever heard. I recently made a straight forward car insurance claim and so far there has been: 11 phone calls. 7 unanswered emails. 5 texts, letters and emails from AXA containing false information. 3 times AXA promised to make the payment within 24 hours, but did not. 25 days since the accident and still I haven't received any payment. And that music, AXA, please, please make it stop.
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Posted 1 year ago
AXA Insurance is rated 2.4 based on 1,100 reviews