AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.38

2.4 Rating 1,081 Reviews

35 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 1st July 2025

Austin

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

AXA Insurance 1 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

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“I have been a customer of AXA for over 30 years and in my time have dealt with a lot of representatives but this morning I was blessed to deal with Jude and from the start of the conversation to the end he showed professionalism, understanding and just listened a quality not found in many. So Jude I hope you see this you are the best representative I have ever dealt with so I hope you get the recognition you deserve. Thanks again Anne .”

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Posted 11 months ago

“Just had my final communication with AXA. After 20 years of customer loyalty on two properties, and no claims, they have let me down "BIG TIME". I ended up having my complaint upheld and a compensation payment proposed. The problem is they never settled the original claim properly. So it's GOODBYE AXA👋👋. My advice to anyone out there is "Do not go near AXA with a barge pole"”

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Posted 11 months ago

“Absolutely dreadful. Try speaking to someone impossible. I wouldn't say bad service i would say no service.”

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Posted 1 year ago

“If there was an option to give no stars, this what this company would have got... Please dont get travel insurance with these people. I purchased mine when buying a package holiday with jet2. I wasnt aware it was axa as they state that insurance is with someone else (didnt state it was underwritten by axa). My claim is still ongoing and I won't give up, next stop will be the Financial ombudsman. I was told a few days before our trip abroad that I was not fit to fly by my g.p. this was back at the beginning of April This resulted in us having to cancel our trip abroad. To say we were gutted as a family was an understatement. I opened my claim and sent requested information using their online portal, then heard nothing until several working days later via an email requesting all the same information to be sent online. I complied. Again waited several working days then the request for a medical certificate came. This was on top of a letter from my g.p. my g.p. fees for this were £30 as he'd already provided necessary info. Again waited 10 working days and heard nothing. Rang them on the 10th May to which they told me they'd put an urgent request on my claim. Heard nothing and rang them again on the 17th May. This was when one of their agents said that it was all complete and I was just now waiting on a settlement letter and should expect this in 5 to 10 working days, I hasten to add that i asked her to check if they required any other information and was told they did not need anything at all. 23/5 I received an email wanting access to my full medical history 2 years prior to my travel date (has to be a pdf) so no screenshots of my medical history from my nhs app. Rang them 24th May. Asking why they needed this information and why I was told to expect a settlement letter. Agent just said that it was the medical team that had requested it and their was nothing they could do. 4 weeks later I'm still trying to get full access to my medical history from my g.p. that fulfills the insurers request. This isn't a slur on my g.p. they are trying to help. Rang axa back today asking for the phone number for the ombudsman and clarification of what they were expecting from my g.p. they want my history as one download able pdf document which includes meds, consultations and test results. This is information they have already had?! It was at this point that I looked at their reviews. 🙈😕 I can't tell you the amount of stress and anxiety this is causing. The lost hours, days and minutes. I expect there will be many more but I have not yet given up.”

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Posted 1 year ago

“Was a passenger in a car was hit on left hand side by a car that did not yeald to the right damaged teeth 20 months later still not received a dime no contact nothing they should be thrown out of the Irish market”

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Posted 1 year ago

“It has been over a year and a half since I submitted my claim and I am still going back and forth with this incapable company. They can’t seem to do anything right and just keep throwing dribs and drabs of compensation at me. Just sort it out! Can honestly say I have never heard or had to deal with such an incompetent company I don’t actually understand how they are aloud to operate?”

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Posted 1 year ago

“Today I had a discussion with a gentleman called Dominic regarding a new claim. He was extremely professional, thorough and polite throughout and it made such a difference to the outcome. He’s a prime example of exceptional customer service and should be rewarded for this and used as an example for training others. In today’s chaotic world this is so refreshing! Thank you Dominic. Regards, Christina.”

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Posted 1 year ago

“Very happy with chris from axa today he did everything he possibly could to get me the best price and make sure i didnt leave for another insurance company He was a great help and i hope to get him next year for Renewal , i wish all staff where as great as him Friday 14/06/2024 Thanks -Evan”

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Posted 1 year ago

“Reinsurance with Axa £250 cheaper than all others?!!”

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Posted 1 year ago

“Full of scam Don’t waste your money”

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Posted 1 year ago

“Terrible company. No help just lies after lies”

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Posted 1 year ago

“Dont waste your money here, keep getting call from the marketing and they're so rude”

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Posted 1 year ago

“I have requested screening when i joined. My claim was ignored and i was asked to share all my NHS health records for no obvious reason.”

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Posted 1 year ago

“A great year with AXA car insurance :) Good communication, great help. I recommend this company, thank you :)”

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Posted 1 year ago

“Worst company I ever dealt with. Their business practices are dominated by lack of transparency, professionalism, and overall average services.”

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Posted 1 year ago

“Do not use Axa car insurance ever,poor customer service,unprofessional and check youre policy if you have an accident, they won't give you a replacement car if yours is in the garage, won't recommend to anybody, waiting time to get through is also long,go elsewhere.”

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Posted 1 year ago

“Axa are the most useless company I have had the misfortune to have had to deal with uninformed so called customer care rude people who bully you because of legal loophole push you from pillar to post cut me off they push you to the point to be rude and when you keep calm and not even shout they accidentally cut you off no one calls you back and they have cost me my job over accident claim I do not recommend Axa to anyone rather get a small company and pay more than the mess Axa have caused my day to day life”

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Posted 1 year ago

“I am absolutely disgusted with helplessness of a senior employee dealing with my claim. I have been a victim of crime and my vehicle has been vandalised. I have always click the box for a courtesy car and have never seen an option to upgrade I have never had any issues like this with previous insurances. I insure a 3lt Mercedes 4x4 with you as that is what is suitable for my family so to be offered a 1lt 3 door car I explained this vehicle would no be suitable due to fact we have horse will need to collect feed and bedding, my wife take her 89 year old grandma to hospital appointments due to poor mobility this car again would not be suitable. I waited over 48hours for a call back from a senior to help only to be told in his words because there is not a third party to claim from he would not be able to upgrade the courtesy car, I repeated back “so your telling me because I have been a victim of crime and because you have no one to claim from to get the money back you are not willing to at least but in a request for an upgrade.” This is disgusting and I am totally shocked at this admission I can provide the name this so called senior. I’m now 3 days into the claim no courtesy car and not been given and assistance or solutions. You also now want to double my insurance premium is this company a joke.”

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Posted 1 year ago

“When I tried to leave a negative review here, I see so many negative reviews were already here. It seems we have reach a common that AXA is fraud to customers. So why this company still opens. After four months, I received a slow response: I am refused to be reimbursed because of I am not returning to residence country. So ridiculous. I already come back to residence country and provide the proof to them. They ignored that. If you don’t want to reimburse customers, why you sold insurance? Totally cheating. Stop using AXA.”

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Posted 1 year ago

“Received our renewal, almost £100 higher. Explained that the costs of material and labour had contributed to the increase. Shopped around for an alternative, and only when I went to cancel with Axa they wanted to see if there was anything they could do to retain my business. Unfortunately, too late as already sourced a new deal.”

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Posted 1 year ago

AXA Insurance is rated 2.4 based on 1,081 reviews