“Very expensive quote, waiting time long for customer service, did not try to keep me with them when rang to cancel insurance. Be mindful of admin fees.”
“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”
“Axa sorted my written off car promptly (not my fault) with a payout. But after 8 months and numerous phone calls plus the ones over 1 hour on hold where I gave up waiting ,I am still none the wiser when they are going to settle the claim. Even the complaints team forwarded me to switchboard. Totally useless ,one I will avoid from this day forward.”
“After explaining i had just lost my job, and sold the car because i could no longer afford one, axa insisted i still pay the policy in full!!!
Great company!!!”
“AVOID THIS COMPANY!
A terrible company. Beware of windscreen claims, they affect your no claims discount. And in the event of a claim, insist on getting your own quote. They use their own repair centre who charge high rates forcing AXA to write off vehicles.”
“Far too much information . Did not like having to get information on Line. would have preferred to talk to a adviser to clarify the detail of the policy.”
“I recently changed my car .exactly the same model just *9 months newer.it went up 80 pound I asked why they could not provide me with a answer .so I sent a email to find out still awaiting your reply from 3 months ago”
“all insurance companies are lying swindling scum-bags, Axa just happened to be the least expensive lying swindling scum-bags i could find on the day. having never made a claim in 13 years who ever robs me of the least money are the lesser evil, Axa asked me for an honest review and they got one”
