AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.40

2.4 Rating 1,056 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surprised my renewal from axa was 12 pounds a month more than last year and they would not reduce by much that is why I always shop around”

Helpful Report

Posted 3 months ago

“Good morning I will by near my renewal”

Helpful Report

Posted 2 years ago

“Very expensive quote, waiting time long for customer service, did not try to keep me with them when rang to cancel insurance. Be mindful of admin fees.”

Helpful Report

Posted 2 years ago

“Hike up prices when making changes on policy as existing member but cheapest for new members hmmm”

Helpful Report

Posted 4 years ago

“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”

Helpful Report

Posted 5 years ago

“Too expensive”

Helpful Report

Posted 5 years ago

“Axa sorted my written off car promptly (not my fault) with a payout. But after 8 months and numerous phone calls plus the ones over 1 hour on hold where I gave up waiting ,I am still none the wiser when they are going to settle the claim. Even the complaints team forwarded me to switchboard. Totally useless ,one I will avoid from this day forward.”

Helpful Report

Posted 5 years ago

“Nothing can be said good about them”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Ok but needed to amend policy and took a while to get it sorted”

Helpful Report

(Car Insurance) - Posted 7 years ago

“After explaining i had just lost my job, and sold the car because i could no longer afford one, axa insisted i still pay the policy in full!!! Great company!!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“AVOID THIS COMPANY! A terrible company. Beware of windscreen claims, they affect your no claims discount. And in the event of a claim, insist on getting your own quote. They use their own repair centre who charge high rates forcing AXA to write off vehicles.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Far too much information . Did not like having to get information on Line. would have preferred to talk to a adviser to clarify the detail of the policy.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I recently changed my car .exactly the same model just *9 months newer.it went up 80 pound I asked why they could not provide me with a answer .so I sent a email to find out still awaiting your reply from 3 months ago”

Helpful Report

(Car Insurance) - Posted 8 years ago

“all insurance companies are lying swindling scum-bags, Axa just happened to be the least expensive lying swindling scum-bags i could find on the day. having never made a claim in 13 years who ever robs me of the least money are the lesser evil, Axa asked me for an honest review and they got one”