AXA Insurance Reviews

2.4 Rating 1,056 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Reading so many bad reviews how is it AXA still has not improved? What are the managers up to? Do they not read feedback? How can this be resolved! Tearing my hair out with such lack of customer service AND there’re STILL trading. UNBELIEVABLE!

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Asked by Lost the will to live (4 years ago)

Why AXA Insurance took my money, provided no insurance and yet refunded only part of my money?

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Asked by Viaceslav (5 years ago)

How long does not take for a reimbursement form to be dealt with by axa?

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Asked by Ruth Millar (6 years ago)

Not more than 10days

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Answered by Zenab (6 years ago)

Since you wrote this 10 months ago, I can probably assume that you ARE STILL WAITING for reimbursement? This company sadly is the absolute worst. I hope you have been settled.

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Answered by Jamie Wolf (5 years ago)

When the seas run dry!

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Answered by Grumpy old woman (4 years ago)

Never in my case

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Answered by Given Up (4 years ago)

How can a claim be settled without contacting your insured driver? Apparently I have had an accident earlier this year causing £3500 worth of damage when actually I havent!! If I had and the other driver got my registration even though I apparently hit him from behind, surely the police would be involved and you would have been chasing my excess or cancelled my insurance but no, you settle thee claim without asking questions, you renew the policy at the end of the insurance period and take money from my mums account without asking her permission. Can you explain how this can happen?

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Asked by jack Dawn (6 years ago)

AXA is a RIP OFF company. I experienced the same. ITA A SCANDAL the OFT should investigate this shoddy set up

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Answered by Heather Gardiner (4 years ago)

No renewal discount no dash cam discount very misleading offers, had other Insurance which was much better at it so don't expect these offer when buying atleast.

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Asked by A (6 years ago)