AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.40

2.4 Rating 1,056 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a claim and they were very supportive”

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Posted 5 months ago

“Fairly quick response in answering my call and giving full and concise details that were requested on my proposed car insurance”

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Posted 1 year ago

“Good deal! From a big company with a history of great service!!!”

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Posted 1 year ago

“Very happy with experience lots of options. A fair price and easy explained possible.”

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Posted 2 years ago

“Not the cheapest but provided me the cover i need that others couldnt”

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Posted 2 years ago

“Very good car insurance”

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Posted 2 years ago

“Best price but difficult to add appropriate breakdown cover.”

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Posted 2 years ago

“Quick, easy and simple”

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Posted 2 years ago

“very clear directions. easy to understand and quick.”

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Posted 2 years ago

“AXA is quite good but on the other hand when it comes to renewal, they don't match the cheaper prices quoted on comparison websites. Although they offered me a cheaper renewal price.”

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Posted 3 years ago

“No customer service number only premium line”

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Posted 3 years ago

“Easy to take out insurance with them. Confused.com transferred my application over to their website and I didn't have to reenter details etc. The optional extras were presented in a simple manner.”

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Posted 3 years ago

“Easy to follow through the process”

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Posted 3 years ago

“Very straightforward”

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Posted 3 years ago

“I was able to save money thank you happy customer”

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Posted 3 years ago

“Car insurance renewal quote was a lot more expensive than any previous renewals. Shopped around then rang Axa and hey presto they reduced the price to a more acceptable quote by adding loyalty discount, which they should have applied in the first place, it does pay to give them a call and push for something better, hats off to them but not quite 5 star”

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Posted 3 years ago

“good value for money with excellent cover. I have renewed my motor insurance this year with them again!”

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Posted 4 years ago

“Saved my money for home insurance.”

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Posted 4 years ago

“Very good product”

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Posted 4 years ago

“AXA were very good and I wanted to stay with them however my renewal for my car was £150 more then last year and £220 more then the cheapest for the same service. When will the insurance companys play fair with us customers and stop making us change every year or so”

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Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,056 reviews