Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

AXA Insurance Reviews

2.4 Rating 1,056 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Read AXA Insurance Reviews

Write Your review

Tell us how AXA Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 4th October 2022

AXA Insurance 1 star review on 14th March 2022

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is obviously a scam. No one can contact you, your claims department is non existent, and no employee in your company (if there are any) ever have any intention of responding to clients. Do NOT choose insurance cover with this company. i have reported you to the appropriate bodies. Have fun dealing with the aftermath of your shit storm. also planning a class action suite if anyone has had similar issues and wishes to get involved PM me.”

Posted 7 years ago

“I would not recommend this company to any one Not only takes over 2 hours to speak to a adviser Emails never reply No help at all Very inexperienced staff Only thing I would tell axa policy holders CheCk your wording I am fully comp And it covers nothing This is the worst company ever I have been left heartbroken No car , loss of earning ,”

Posted 7 years ago

“With over 92% of unsatisfied customers on trust pilot. A large company like AXA has been the worst at dragging their feet at paying out to those, including me who had to cancel their foreign trip due to the pandemic back in March. After doing everything to help out to support the claim by calling the hotels and airlines. AXA should frankly be stopped from providing insurance and be investigated by the financial ombudsman.”

Posted 3 years ago

“Very bad experience. a guy from this company called me being very rude and almost shouting saying that my claim will be rejected because I have unrelated damages to my car and he accused me that I am a liar (different expressions)”

Posted 7 years ago

“You are shite”

Posted 7 years ago

“Subject: My Frustrating Experience with AXA Insurance I've been driving for 20 years, and I can confidently say that dealing with AXA Insurance has been the worst experience I've ever had with an insurance company. Their communication is virtually nonexistent, making the entire process incredibly frustrating. After waiting over 30 minutes on the phone, they pick up only to hang up on you, and it's impossible to speak to anyone in authority. I've made over 20 calls to the company, and my claim is still stuck in limbo. The customer service, engineering team, and senior team are appalling. Despite promises of call backs, I receive one call and a voicemail saying they'll contact me again, only to hear nothing afterward. To add insult to injury, I've been without a car for nearly 40 days because I failed to tick a box for a courtesy car, despite paying for fully comprehensive coverage. The claims process is painfully slow, and they write off cars based solely on pictures, sending settlement amounts without agreement. In short, AXA Insurance has proven to be unreliable and far from providing a stress-free insurance experience. I strongly advise anyone to steer clear of AXA if they want a reliable and hassle-free insurance experience.”

Posted 4 months ago

“The most terrible insurance company! Travelled to Istanbul in March and had my case opened by airport staff. Reported in airport and made a small claim when i returned. AXA refused to pay-even with my evidence, and do not reply to calls or emails. Esculated to Resolver now 8 months on. DO NOT USE AXA!”

Posted 1 year ago

“AXA is the most unethical company I have ever dealt with. You would think after taking out a full cover health policy that you could rest assure you are covered. I was paying £80 per month for 2 years ( total nearly £2000 ) However when I become sick I was told there are no hospitals or services and they can only offer over the phone doctor service. Naturally Im fuming as they were in breach of the agreed contract. Months passed as I went down their unprofessional rude fabricating complaints procedure, I was told “ If you are willing to wait until April 2022 and AXA make a profit we will refund your money” After nearly a year of waiting I finally received the latter to say the profit works out to be £2 and that the £2 is too low to refund so they give it to charity ( AXA ) that letter is from the CEO Tracy Garrad. Please check this companies reviews on Trust Pilot and Google , my legal battle just beginning please don’t end up in the same situation. Next step lodged complaint with Trading Standards and FTC.”

Posted 1 year ago

“Delayed payment of insurance claims and paying of insurance claims not according to their policies! Please do not take insurance from AXA if you do not want to be stress!”

Posted 3 years ago

“Rang for business insurance and spoke to a guy called Chris L. although informative he was getting very arsy with me to take the policy, telling me I wouldn’t get a better price and why wouldnt I just buy it now. When I said I would look at it against other quotes he started trying to pressurise me which completely lost my business and i went elsewhere. shame really as if he hadn’t of done that i might have looked at it in detail and chose that one. Now they will never know. One i chose was helpful and not pushy that got my business.”

Posted 3 years ago

“A terrible morally corrupt and ethically fraudulent crowd of business bandits, who would rob you off your last penny. Peddling misery and financial hardship. Avoid at all cost.”

Posted 4 years ago

“Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!!”

Posted 4 years ago

“Be aware and stay away from this company. I was in involved in an incident over 12 months ago, simple case, no dispute, no injuries. The claim has still not been settled and now I have received a county court claim forms in the post! AXA don't want to know, impossible to get hold of anyone, being kept on hold over an hour every day only to be told the person who I need to speak to is not available and they would phone me back. Of course nobody has ever rung back despite me phoning them every day for a week now. As I cannot afford to make the payout myself I am expecting a CCJ to land on my doorstep shortly. All because Axa cannot do a simple job they are paid to do. It's disgracefull, please please do not ever take out any insurance with them.”

Posted 5 years ago

“Trying to contact liability department after a clear cut case where third party was on the wrong side of the road and smashed straight into me to get confirmation that I'm not at fault. Currently been on hold for almost 2 hours, yesterday 1 hour and no answer, Monday 2 hours and no answer. No replies to my emails either. Rubbish customer service and would recommend avoiding AXA at all cost.”

Posted 6 years ago

“Had an accident with another vehicle (foreign truck driver), not my fault but I am fully comprehensive, I eventually got paid out for my car, but lost £300 excess. This happened in July 2017. I rote a poor review and got £50 has an apology with a promise of the matter getting sorted out, we are now in February 2018 with no finishing date? RAC are now asking me to get in touch with AXA due to them not responding to RAC £150 bill for collecting my car at the side of the road. RAC could not believe how they have been treated. Ill end up paying the bill £150 and deep down knowing Ill never see the £300 excess again. if anyone is reading this, stay well away from AXA car insurance or if you value anything that needs insurance stay well away.”

Posted 6 years ago

“extremely poor customer service. No one to answer phone lines on hold well over an hour. Never reply to emails. all together better off using someone else. DO NOT USE AXA”

Posted 6 years ago

“Axa are the most useless company I have had the misfortune to have had to deal with uninformed so called customer care rude people who bully you because of legal loophole push you from pillar to post cut me off they push you to the point to be rude and when you keep calm and not even shout they accidentally cut you off no one calls you back and they have cost me my job over accident claim I do not recommend Axa to anyone rather get a small company and pay more than the mess Axa have caused my day to day life”

Posted 2 months ago

“Claim never being settled”

Posted 3 months ago

“The worst insurance company”

Posted 4 months ago

“My encounter with AXA Insurance was a complete disaster. Their customer service was terrible, and the claims process was painfully slow. Communication was virtually nonexistent, making the entire experience frustrating. I strongly recommend avoiding AXA if you want a reliable and stress-free insurance experience.”

Posted 5 months ago

«
1
2
3
4
5
»

AXA Insurance is rated 2.4 based on 1,056 reviews