“This was the best value policy that met my needs (someone other than the policyholder to be the main driver). Taking out the insurance was a user-friendly experience. All of the documentation was supplied by email, and was very clear. Fortunately (from my perspective), I haven't had to make any claims, so I'm unable to comment on how efficiently AXA handle claims.”
“Generally I am satisfied, but there is a real big problem. I cannot insure my daughter as a temporary driver because she's not resident in the UK. My daughter lives abroad and comes over only occasionally but she needs to drive my car. I'll probably change insurance company because of this.”
“All in all Axa are very good but as an internet based company which wasn't stated when placed my policy for my vechine with them, I had to ring them by phone for my documentation only to b told that they don't normally do this as the documents can b printed from my online account as they are an Internet company. Have ing said that when I moved house and rang to change my details the lady on the phone said that it would cheaper for to do it myself as they would charge me a £35 handling fee if they did it, so she talked me through it and me and my partner changed my details online. All in all for my first year of having car insurance I would say that they are not a bad company to go with.”
“I can say my experience of AXA has been that the staff are most help full over the phone but I have had a few issues trying to log on to my online account.”
“Despite removing the only authorised repair company , who was relatively local , on their original list they understood that my lease purchase from Mercedes required me to use an Mercedes approved repairer and allowed me to use a reputable local mercedes repairer .”
“My window screen needed replacing due to a stone chip, my policy stated that an excess of 75 pounds would apply, not a problem as most policy's require this but it turned out if I went ahead and claimed my years no claim would of been frozen, so for a 75 pound window screen claim I would of lost a whole year which I think is very unfair and is also making me think of changing insurance companies this year”
