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AXA Insurance Reviews

2.4 Rating 1,071 Reviews
35 %
of reviewers recommend AXA Insurance
Company Reviews Questions Metrics
2.4
Based on 1,071 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Joanna
Verified Buyer
“All in all Axa are very good but as an internet based company which wasn't stated when placed my policy for my vechine with them, I had to ring them by phone for my documentation only to b told that they don't normally do this as the documents can b printed from my online account as they are an Internet company. Have ing said that when I moved house and rang to change my details the lady on the phone said that it would cheaper for to do it myself as they would charge me a £35 handling fee if they did it, so she talked me through it and me and my partner changed my details online. All in all for my first year of having car insurance I would say that they are not a bad company to go with.”
Helpful Report
(Car Insurance) - Posted 10 years ago
John
Verified Buyer
“I can say my experience of AXA has been that the staff are most help full over the phone but I have had a few issues trying to log on to my online account.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Robin
Verified Buyer
“Despite removing the only authorised repair company , who was relatively local , on their original list they understood that my lease purchase from Mercedes required me to use an Mercedes approved repairer and allowed me to use a reputable local mercedes repairer .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“good service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Rita
Verified Buyer
“straightforward, no problems. Good price.”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“Never purchased anything online before even I found it reasonably straight forward and I've had no problems with With AXA”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I am very pleasd with axa insurance hope to stay with them for many more years to come thakyou .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“overall good survice”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Had no problems with AXA, and also got a good quote off them.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Paul
Verified Buyer
“My window screen needed replacing due to a stone chip, my policy stated that an excess of 75 pounds would apply, not a problem as most policy's require this but it turned out if I went ahead and claimed my years no claim would of been frozen, so for a 75 pound window screen claim I would of lost a whole year which I think is very unfair and is also making me think of changing insurance companies this year”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Simple and straightforward.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Colin
Verified Buyer
“i made a good choice this time last year to choose axa and providing the price is good for next year insurance we will stay for another year.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Eileen
Verified Buyer
“COST OF INSURANCE IMPORTANT, GOT A GOOD DEAL, AM A CAREFUL DRIVER, BEEN DRIVING APPROX 30 YEARS, WILL CHECK COMPARISON WEBSIGHT FOR CAR INS RENEWAL.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hector
Verified Buyer
“Very well done Axa made policy easy to understand.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Good communication, easy website access,”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brian
Verified Buyer
“Great service and price but you only ever know how good when you make a claim thankfully I haven't needed to yet”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Not realy much to say.I never had any problem with car or accident so Im never was speaking with someone ,exept one call when insurance was both”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Quite happy with the quote and the online policy received”
Helpful Report
(Car Insurance) - Posted 10 years ago
Diane
Verified Buyer
“Great and easy to use. Still waiting for my meerkat though.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Last summer I was involved in a little incident, I mentioned it to Axa, and they informed me if help was needed to get in-touch with them. As it turned out the incident came to nothing. But it was nice to know that help was there if I'd needed it.”
Helpful Report
(Car Insurance) - Posted 10 years ago
AXA Insurance is rated 2.4 based on 1,071 reviews
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