This is the worst Company for car insurance that I have ever experienced. Avoid! There is no communication between departments and absolutely no communication with the client when a claim is required. I made a no fault claim in April; the third party accepted liability and almost six months later, my claim is not settled. I now need to insure my car and will have to pay an equivalent as if I'd made a fault claim. All communication with AXA has been at my own expense as they do not update their customers in any way, whether a claim iS complex or not. I have been extremely stressed by the experience.