I bought my travel insurance with RIAS but my claim is being handled by AXA travel insurance. I wish I had known this before as the reviews of AXA travel insurance are awful and my experience so far supports this. I submitted a claim for my daughter as she was on the policy but the policy was in my name. We had an email saying it would take 10 working days- that passed and nothing. I had to email AXA to get a reply saying there would be a delay- why am I having to chase them? I have been waiting over 3 weeks now and still nothing. I submitted all the evidence but no reply. It is inferior service especially after I spent over £1000 on holiday insurance with RIAS.