Absolutely awful insurance company. I was in a collision with one of their policy holders in december 2016. I have spent the past 2 weeks being placed on hold and passed around different teams and nobody could help me. My insurance company have contacted them several times and still nothing off them. I spent 2 and a half hours on hold and still didn't get to speak to an actual person. Absolutely disgusting customer service, I pray that nobody's vehicle is hit by someone whom is with these as they still haven't even contacted the man who drove into the back of my vehicle, 4 months on.