What's the point in declaring that you use your car for commuting purposes if the car insurance company you pay for don't provide you with a courtesty car until 5 working days later? Horrendous. Lazy advisors that try and fob off your claim, e.g "I'll get someone to give you a call back as soon as." Which they don't. You have to constantly contact them for more information, which when you work full time is an absolute nightmare!! Everything is managed by third parties therefore Axa actually have no information or knowledge about your claim. Absolute joke of a company. Also their 'approved repairers' provide even less service than Axa themselves, I didn't even think that was possible. My advise would be to steer clear!!