Absolutely horrendous company! Wrote my car off on 16/2/18, called to offer me a settlement which we accepted immediately, called today 1/3/18 to follow only to be told they've changed their mind and HALVED the settlement offered!! John Daly was rude, arrogant and couldn't have cared less, have had no choice but to go to the financial ombudsman, especially as we were already accepted £300 less than the cost to replace the car. Great insurance if you don't ever need to claim, but if you do, don't expect to see very much without a fight!! Back to RAC who were AMAZING when my car was stolen several years ago.