I have my car insured with AXA. It took me two weeks to finally get through to someone to report an accident. The person on the line made a mistake with the inputting and then said the systems were down and a 'higher power' would call me back. That didn't happen. I called a different department today who put me through to someone who tried to forward me to another department. I have actually spent over three hours waiting on my phone so far. I think AXA must be having some problems because if you call either of their complaints lines they don't even pick up.
6 years ago
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