Never in my life took time to write a review untill I joined axa .. Call times are like nothing I’ve ever experienced.. staff clearly don’t want to be they’re attitudes are appalling, copart using sales pitch to make offer for total loss 4 hours after incident without anyone even seeing a photo. Endless promised call backs. No ownership or problem solving skill whatsoever.. avoid at all costs everyone on here aren’t lieing!!!! Also few months back they sent repairs team to fix a key and ended up snapping the key in barrel making situation 100% worse.. new barrel was fitted with old car key mismatched a new key soldered together claiming to be a genuine part that’s currently with ombudsman and so will my accident claim be soon by look of it.