What went wrong everything from calling in October 2019 till this day still trying to avoid paying out, coming back with offers a 3rd of the quotes these scammers are a joke why this company still exists I will never know they should be closed down and all money returned to the customers. Take a insurance out with anyone apart from AXA you got more chance getting a reply from a company on the moon, they will avoid paying out, it is a disgusting corrupt company how the MD is still there amazes me with the amount of complaints they receive daily he don't seem to give a dam like the rest of the staff who are very limited with knowledge and looks like TRAINING is a swear word, politeness and caring about customers to get repeat business you will get none of that just some dunce on the phone that can barely speak that's if you wake them up. AVOID AT ALL COSTS YOU WILL NOT BE PAID OUT JUST ROBBED WITH A FEW POOR EXCUSES THROWN IN. ALL POTENTIAL CUSTOMER DO NOT BUY INSURANCE FROM AXA.