Appalling customer service
Impenetrable automated phone system
Unhelpful or actively misleading when eventually connected to an advisor
Minor issues take literally weeks to reduce
All issues could be avoided by basic communication which seems beyond this company to provide
Complaints are treated in a perfunctory manner - usually with a ‘we are very sorry’ letter
If switching banks wasn’t so disruptive to my business I would have done so years ago
They really are terrible- giving them one star is far too generous
Avoid like the plague
2 years ago
Bank of Scotland has a
2.3
average rating
from
76
reviews
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