I do not recommend using Bank of Scotland car insurance let me tell you about my experience I started the process and insured my car I provided all the documents that they requested three months later apparently I was meant to have a letter asking for proof of my driving licence, proof of my V5, proof of my no claims and also proof of my utility bill unfortunately I did not get this letter and when I came back from holiday three weeks apparently after the letter was sent. I had a letter saying we are cancelling your policy. There was no communication before that, no rmeinder letter, like saying we are still waiting for the document, nothing just a cancellation letter. Absolutely disgraceful and the staff that I've spoken to absolutely agree with me and I feel embarrassed for them that they have to listen to me complain. What if I was in the armed services abroad, what if I was in hospital recovering from a massive operation and I was in a coma for three months,what if I was on holiday or travelling the world for six months what kind of business will not contact you but send you a letter to say oh we're cancelling it instead of sending you a reminder stay clear.. BIG TIME