Horrible company, misled and ignored throughout the whole process. I am a first time buyer of car insurance, told them I was moving in 2 days when I signed up and not to send the black box to the old address (they did). When I informed them of my new address they called back to inform me that my insurance had risen to over 5000 pounds because I was in a "high risk area" (it was residential). For someone commuting for my first job its just unaffordable and I wish I had been told that insurance can triple from a simple change of address before I bought my car. Cancelling my policy was the worst with people on the phone never calling back at agreed times and never being competent to handle the matter.