Bell Reviews

3.30 Rating 187 Reviews
58 %
of reviewers recommend Bell
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour

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Anonymous
Anonymous  // 01/01/2019
They’re pretty clear about everything. I had no problem whatsoever. The cheapest I found.
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(Car Insurance) - Posted 1 month ago
Did not have any problems with Bell
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(Car Insurance) - Posted 1 month ago
Very poor service I ended up leaving them after a few months
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(Car Insurance) - Posted 2 months ago
Having to have spy in the cab a bit offputting
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(Car Insurance) - Posted 3 months ago
Very good
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(Car Insurance) - Posted 3 months ago
Outstanding customer service!
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(Car Insurance) - Posted 3 months ago
I have to say this is the worst insurance company do not tell you about the plug in device until your sign up. Wanted to discuss more information about the device, customer services staff not interested and made it obvious. I have sent a written complaint two staff called it has not been resolved. Customer services staff rude and uninterested.
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Posted 4 months ago
Very disappointing thought it was still a vintage inn but when tried to pay with voucher was told not vintage food was very poor and expensive for what you got will not be going again
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Posted 4 months ago
The Worse ever insurance i have had i was insured with them for last 5 years never had a claim but just few months before i had an accident in Wandsworth area and it wasn’t my fault as I agreed with the maximum voluntary excess and it covered all the repair cost,they didn’t take the investigation serious and they said they couldn’t find cctv in the area(which is impossible).they reduce my no claims discount for 5 years.when i contact them they said because your case it is still open we cant give you all your claims discount.i changed my insurance company and never ever recommend them.it is a daylight robbery😡
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Posted 4 months ago
Took out a policy with Bell after they came up cheapest on Money Supermarket. immediately regretted it when I got a text saying about a plug and drive unit being delivered to me... I didn't opt for that as I drive an i8 but probably my fault for not unchecking the option when retrieving quotes. I went to cancel my policy and not only is it impossible to cancel your policy without calling customer service (in 2021... really?!) but they have fees for EVERYTHING. I couldn't even get a hold of customer service and will have to call during work hours as they aren't really open til 8pm like it says on their contact section. I've never had any issues like this in 15 years of driving... can't even imagine how impossible it must be making a claim based on my experiences so far. Avoid at all cost.
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Posted 5 months ago
Quick and easy to use
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(Car Insurance) - Posted 5 months ago
I would give 0 if I could !!! Hope not to come across this company !!!
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Posted 5 months ago
I paid for a years insurance up front. I had my insurance cancelled and did not receive notification that it had been cancelled till a week later, so I had been driving an uninsured car for a week. They said it was cancelled as I did not forward information i.e. council tax bill and a few other items as they were doing an audit. I did not receive an email for this but later found it in junk mail. I then had to reinsure immediately and paid considerably more with different insurer. Validations were unhelpful and there attitude was basically tuff.
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Posted 6 months ago
Not really good deal And customer service
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Posted 6 months ago
Absolutely not to be trusted . Paid for insurance for a year upfront Then received a letter saying insurance was cancelled 3 days earlier because of--- late fees-- How can you have late fees if you have paid entirely . They wanted £75 to reinstate . This company should be thoroughly investigated by the association of British insurers ABI. Im not alone --read the reviews for yourself . Customers unite.
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Posted 6 months ago
The best service when I came back to UK after working and driving abroad. Had to start from zero and this company was the cheapest
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(Car Insurance) - Posted 7 months ago
Very good but don’t bother with the onboard gismo checking your driving ability, I found it to be nonsense
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(Car Insurance) - Posted 7 months ago
Hopeless. I have a Tesla and the plug in they sent me does not fit so they wanted to charge me an extra £412 which doubled the insurance. Teslas do not have 12v only USB. You'd think they would know that. Customer service hopeless. Got charged £50 because I put the wrong date on my SP50. Really horrible experience. Been driving for years never had anything like this. Appalling take my word and avoid,
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Posted 9 months ago
Very poor customer service, they charge a fee for absolutely everything and their insurance is extremely expensive. Do not go with Bell!!
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Posted 9 months ago
Feedback doesn’t match reality, wish I’d read the reviews on trustpilot first, Many others give accounts that reflect my concerns and experience. Blackbox is literally black box, no transparency on the data they receive and their explanations are unspecific. They don’t respond to subject access requests in requests for the data and how they arrive at automated decisions, contravening the ICO.
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Posted 9 months ago
Bell is rated 3.30 based on 187 reviews