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Bell Reviews

3.3 Rating 188 Reviews

58 %

of reviewers recommend Bell

Company Reviews

3.3

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Bell 1 star review on 26th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used the black box for 3 months but decided to cancel the policy as the ratings given by Bell were far lower than they should have been. Penalized for doing short trips. Penalized for going on a motorway. Penalized for picking up my son at 11pm. I have NEVER had a claim in 40 years of driving but Bell threatened to cancel the policy based on its rating for speed, smoothness, night driving. This would affect any future insurance be it car, house, anything. Having the black box was a truly awful experience. Keep getting “Your Policy is at risk of being cancelled as outlined in the 'Poor score' section in the terms and conditions.” It did not matter where or how I drove. DO NOT USE BELL INSURANCE.”

Posted 3 months ago

“Every week I tried improving my score after receiving feedback and I hardly drive but my score feedback didn't improve. Even gives feedback score for driving at night which I hardly ever do. BEWARE”

Posted 4 months ago

“This is how bell those the installation That was not a professional job .the told me the tenant told them to put it like . I don't know what kind of technician bell have but this is soooo unprofessional. Bad service only care about money What about security does not matter”

Bell 1 star review on 26th October 2022

Posted 1 year ago

“discrimination unclear requirements breach of contract”

Posted 1 year ago

“Plug in device - good idea but then because of constant monitoring I've had it for like 8 months for no reason as every month I've received ratings of my driving telling me not to drive as much to minimize chances of accidents, well how am I supposed to drive less if I specified that I'm using my car mainly to get to work! Then, I've told them about me getting points for speeding and they tried to charge me extra £700 for it! No communication what so ever regarding my policy renewal, they just assumed that I wish to renew. I've reported that my car got damaged when parked outside of my flat, they literally done nothing regarding my claim and all they said was if I go further my excess can increase and I would have to cover the repairs anyway! No support at all! Supposed to be the cheapest and it was at first but then they trying to get money off customers in every way possible!”

Posted 2 years ago

“Very disappointing thought it was still a vintage inn but when tried to pay with voucher was told not vintage food was very poor and expensive for what you got will not be going again”

Posted 2 years ago

“The Worse ever insurance i have had i was insured with them for last 5 years never had a claim but just few months before i had an accident in Wandsworth area and it wasn’t my fault as I agreed with the maximum voluntary excess and it covered all the repair cost,they didn’t take the investigation serious and they said they couldn’t find cctv in the area(which is impossible).they reduce my no claims discount for 5 years.when i contact them they said because your case it is still open we cant give you all your claims discount.i changed my insurance company and never ever recommend them.it is a daylight robbery😡”

Posted 2 years ago

“Took out a policy with Bell after they came up cheapest on Money Supermarket. immediately regretted it when I got a text saying about a plug and drive unit being delivered to me... I didn't opt for that as I drive an i8 but probably my fault for not unchecking the option when retrieving quotes. I went to cancel my policy and not only is it impossible to cancel your policy without calling customer service (in 2021... really?!) but they have fees for EVERYTHING. I couldn't even get a hold of customer service and will have to call during work hours as they aren't really open til 8pm like it says on their contact section. I've never had any issues like this in 15 years of driving... can't even imagine how impossible it must be making a claim based on my experiences so far. Avoid at all cost.”

Posted 2 years ago

“I would give 0 if I could !!! Hope not to come across this company !!!”

Posted 3 years ago

“I paid for a years insurance up front. I had my insurance cancelled and did not receive notification that it had been cancelled till a week later, so I had been driving an uninsured car for a week. They said it was cancelled as I did not forward information i.e. council tax bill and a few other items as they were doing an audit. I did not receive an email for this but later found it in junk mail. I then had to reinsure immediately and paid considerably more with different insurer. Validations were unhelpful and there attitude was basically tuff.”

Posted 3 years ago

“Absolutely not to be trusted . Paid for insurance for a year upfront Then received a letter saying insurance was cancelled 3 days earlier because of--- late fees-- How can you have late fees if you have paid entirely . They wanted £75 to reinstate . This company should be thoroughly investigated by the association of British insurers ABI. Im not alone --read the reviews for yourself . Customers unite.”

Posted 3 years ago

“Hopeless. I have a Tesla and the plug in they sent me does not fit so they wanted to charge me an extra £412 which doubled the insurance. Teslas do not have 12v only USB. You'd think they would know that. Customer service hopeless. Got charged £50 because I put the wrong date on my SP50. Really horrible experience. Been driving for years never had anything like this. Appalling take my word and avoid,”

Posted 3 years ago

“Very poor customer service, they charge a fee for absolutely everything and their insurance is extremely expensive. Do not go with Bell!!”

Posted 3 years ago

“Feedback doesn’t match reality, wish I’d read the reviews on trustpilot first, Many others give accounts that reflect my concerns and experience. Blackbox is literally black box, no transparency on the data they receive and their explanations are unspecific. They don’t respond to subject access requests in requests for the data and how they arrive at automated decisions, contravening the ICO.”

Posted 3 years ago

“Watch out for Validations, Absolutely awful, will not use Bell Car Insurance again. My teenage daughter was issued with a validation request, documents sent by email, one was out of date. They cancelled her policy, stating an email had been sent, which they could not retrieve and resend. A letter notified her, received five days after cancellation was actioned by them, hence we distrust their organisation. Totally unhelpful, unsympathetic and extremely poor customer service.”

Posted 3 years ago

“Real rating -zero stars. AVOID Sent black box-plugged it in as I’m confident I drive well. Average rating not explained. Then a letter giving me a weeks notice they are cancelling the policy as I have broken the rules I’m unplugging the device.i once notice it had fallen out when giving a work pal a lift home -I think he stood on the wire. Anyway,the say by unplugging it I have breached the terms and they are cancelling-with short notice a major hassle.no warnings cancelled. I’ve been on the road for about 18 years. Never claimed a penny from an insurance company1a total Scandal.”

Posted 3 years ago

“Horrible company avoid this!!!”

Posted 3 years ago

“Every year increasing insurance. No discounts for long existing customers. When I finished my policy for 2 cars they sent me no claim for 2 car nod firt one also didn't sent me my no claim for 6 years. Trying to contact with them with no effect. Disgusting”

Posted 3 years ago

“False advertising - they claim that you get a courtesy car if you are in an accident . Not true you get a car if and when they can be bothered to collect yours to repair it. Poor customer service - they simply don’t give a damn about their customers.”

Posted 4 years ago

“This company have cheated on me by taking £107 instead of £59 per for 7 month until I cancel my direct debit and they gave an silly answer sham shame and I will never forget or used them again”

(Car Insurance) - Posted 4 years ago

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Bell is rated 3.3 based on 188 reviews