Bell Reviews

Name: Bell
Rating: 3.27

3.3 Rating 188 Reviews

58 %

of reviewers recommend Bell

Company Reviews

Questions

Metrics

3.3

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Bell made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had 2 weeks of Hell from these idiots, culminating in an automated call at 2.30 IN THE MORNING. HAVE REPORTED THEM TO GOVERNING BODY AND ISSUING A CLAIM FOR HARRASSMENT. IF YOU VALUE YOUR SANITY GO ELSEWHERE!!!!!! YOU HAVE BEEN WARNED”

Helpful Report

Posted 6 years ago

“Took my renewal for my family - 3 cars - of £1900 even after emailing them we had gone elsewhere. It’s now 3 weeks and still have not received it. Called last week and they said refund went out on the 8th (meaning they had deliberately sat on not pushing the refund button for 2 weeks). It’s the 13th now and still no refund. I’m now going to go overdrawn and can’t do things like book my holiday. Totally not recommended.”

Helpful Report

Posted 6 years ago

“Conned me into only receiving renewal letters by email, then wouldn't cancel the policy within a month of the renewal payment. Cost went up dramatically for no reason and I now can't cancel at all or face an extortionate cancellation fee. Thieves.”

Helpful Report

Posted 6 years ago

“Terrible service. I had to pay for a years premium and £400 excess after having a crash where my car was written on and my policy was cancelled. I had only had the policy for 2 months but they still made me pay for the whole year. They have literally just robbed me.”

Helpful Report

Posted 6 years ago

“Bell is the worst car insurance company, I was their customer for 4 years, I paid £399.69 for last year, had 4 years no claim bonus and just received the renewal price of £1,127.84 !! The customer service people were surprised too, their excuse was other accidents around our area and actually the area I live residential and quiet area. I am going to complain and get legal action against this company.”

Helpful Report

Posted 6 years ago

“Even one star is too much. Avoid at all costs; I had a car accident with minor dent and some steering damage. Garage brought it back to me after 3 weeks and 100 phone calls later, not even fixed properly. Had to be returned back to the garage to fix the cheap work which had been done. Worst of all is that I had to chase for everything, no communication from them which made the situation stressful and disappointing. For info I am with bell insurance, which is dealt with by admiral, all the same thing.”

Helpful Report

Posted 6 years ago

“They didnt contact me when my car went total loss,and I just found out by an email four days later so they charged me with a lot of money. And all the process with the accident was a no sense because they are just useless”

Helpful Report

Posted 6 years ago

“Very poor customer service I received at least 5 emails and letters that I haven't sent driving licence of second driver then another 3 that I didn't send them my driving licence And in the meantime that I didn't plugin the black box I did everything immediately after buying the insurance, I sent them email that I done it but those bunch of people don't listen, i would ever again use them! It is my first car in uk and bell was the cheapest but you get what you pay for”

Helpful Report

Posted 6 years ago

“I just change my post code and my car insurance increase my policy from 115 pounds to 276 pounds per month?!?! I bought my car for 2500 and I am paying insurance as a 20000....Whats wrong with those people?!”

Helpful Report

Posted 6 years ago

“No wonder my 14 years protected no claims bonus was at risk and my insurance doubled for a bogus whip lash and accident claim - with no damage at all! £9k paid out by bell insurance... taken a year to find out... wow - do NOT go near these people - no communication skills and totally mind blowingly bad, no wonder premiums go up”

Helpful Report

Posted 6 years ago

“Over 1 year paying £100 per month, £50 cancellation fee after a couple ou calls, hanging up the call on my face, didn't tell us about the declarations off road, sent us that by post... customer service depends on the luck... I don't recomend, expensive for the service”

Helpful Report

Posted 7 years ago

“very disappointed 😔”

Helpful Report

Posted 7 years ago

“I've had my plug and drive in for 90 driving days. No problem, my first feed back was silver and after that gold all the way. I received my discount.... £18. £18!!! When I've just paid over £700 for insurance £18 is a joke. So not worth it. I'd like to know what discount a silver driver gets, £2 maybe?”

Helpful Report

Posted 7 years ago

“Horrible company, misled and ignored throughout the whole process. I am a first time buyer of car insurance, told them I was moving in 2 days when I signed up and not to send the black box to the old address (they did). When I informed them of my new address they called back to inform me that my insurance had risen to over 5000 pounds because I was in a "high risk area" (it was residential). For someone commuting for my first job its just unaffordable and I wish I had been told that insurance can triple from a simple change of address before I bought my car. Cancelling my policy was the worst with people on the phone never calling back at agreed times and never being competent to handle the matter.”

Helpful Report

Posted 7 years ago

“Appalling.. happy to take lots of money for my sons young person insurance.Then claimed he was in teh bottom 5% of drivers... with no proof whatsoever, or evidence.Gave him 30 days to improve, so he left his car at home and went to work with his dad, so his car wasnt being driven much.Hoping that would improve is diving score.It didnt it made his score stay at 5%.They sent a letter out cancelling his policy on the 1st dec we received it the 7th december.So no notice whatsoever, he know has no insurance, and no way to get around as he cant use his car and so will probably lose his job.Young persons insurance in this country is a scam and this company are part of it.Avoid at all costs.”

Helpful Report

Posted 7 years ago

“This is the worst insurance company I have ever dealt with. They say one thing and straight up lie to you. If you need to drive to work you are penalized for parking your car at work. If you need to drive after 10pm you are penalized for that. You can't even understand the representatives as they are all from India. If you ask for a supervisor you will NOT get one. Please avoid this company AT ALL COSTS! They are not to be trusted!”

Helpful Report

Posted 7 years ago

“Terrible, never use them. Cancelled my insurance without giving me a proper reason now my insurance is so expensive because of this. Regret choosing them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Easy enough to apply for insurance until you end up with for a claim - unwilling to help and take into consideration any evidence you put forward yet happy to take the 3rd parties word against yours. Will look to just settle the claim as quick as possible for their own benefit rather than help their own customers. Will also not offer you the best price for renewal until you ring and contest with evidence of a cheaper offer.”

Helpful Report

Posted 7 years ago

“Avoild the black box policy at all costs.”

Helpful Report

Posted 7 years ago

“Expect to get a different response to the same query everytime you call along with an apology that the previous colleague should not have said so. Had an accident which is not my fault and I lost more than a 1000 pounds for that . Making inaurance with them is really easy. Making a claim with them is a struggle. They promise you something but do something else. Cant trust them at all.”

Helpful Report

Posted 7 years ago

Bell is rated 3.3 based on 188 reviews