I had a very upsetting experience with Bell after an accident, in which another driver crashed into me from behind. It was a major accident, from which I was very shaken up. Bell’s customer service was appalling and rude. I was struggling to speak up after the trauma of the accident, and the person on the other end did not have the patience to record everything I tried to say about the incident. I was not able to give the full account, nor was I offered a courtesy car.
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