Have been with bell for 5 years and never had an issue with them until I bought a new car mid way through my 12 month contract. Rang bell to change the vehicle over and they wanted to charge me over £50 extra per month for the new car which I wasn’t happy about granted the car is a 19 plate but I’m 26 years of age and have 5+ years no claims and I found quotes elsewhere of only £10 more than I was originally paying per month. I wasn’t happy with the increase in price so asked them if they could meet me in the middle slightly or match the quote I’d found elsewhere they would not budge on price at all. So now they have lost a customer of 5 years as I have had no choice but to cancel my policy or be charged a ridiculous amount. To make matters worse they have charged me a cancellation fee of £56 which they have debited from my account twice and even though I have cancelled my policy they have continued to take my usual monthly payment as well. I rang them today to dispute this and to get a refund of nearly £100 to be told oh it needs to be looked into and I need to have a word with accounts I’ll call you back in 5-10 mins, 6hours later still no call back I will trying them again tomorrow not happy at all!!