I cannot fully Express how disappointed l am with this company l am annoyed angry and feel abused and neglected yet l pay for the service. I made a complaint via email the reply l got was rude insulting and unreasonable. I was told l was to tell them 1 of my Drivers l added on my insurance policy who had gotten a speeding ticket. How the hell can l predict that in future she would get a speeding ticket l am not a god how does 1 predict a speeding ticket. Very annoying Assumptions are very bad. If you are having a bad day please do not respond to customers without thinking clearly having facts. I am not stupid l am a human being with capacity and a brain. Taking advantage of the service users is what l have picked up from this company.If you complain they never ring you to explain or resolve anything. Very useless You are mistreated for paying them a service. Unfortunately l have been too busy to organise myself and get a different insurance company if anyone knows please assist.