I went to Go Compare as I received an email from Nectar saying that I would get Nectar points for doing so! Not sure if this has actually gone through though? On the Go Compare site, BG insurance was a very good policy for me and was a very competitive price - always good! I filled in their form online to give all my relevant details - pretty straight forward. And paid. I thought that bit was done, however got a call within the next day or two and had to answer all those exact same questions again over the phone - this was frustrating as I had provided all that information online already, and this phone call took around half an hour. I have two very young children, and phone calls are not at all easy to take, so half an hour was horrendous! The girl was however very nice. She told me which documents i would need to provide and that it would come in the mail also telling me again what I needed to provide - great. Documents received within a few days and were fine. Had to call the BG phone number for the check my license details as I realised I had to change my name on my license to match my insurance, so would therefore not be able to get my code for her within the stated 7 days. Megan was kindof helpful by giving me the DVLAs phone number in order to get this code. DVLA has an automated service so after half an hour I couldn't actually speak to anyone there to get the code. Had to call Megan back, by this time I was not very happy (a good 40 min of phone calls). Asked to speak to the manager and get an extensions to get my documents back in time. Manager very accommodating. Got that all sorted, sent in and emailed all documents and codes and then 2-3 weeks later get another letter saying that I havnt sent everything in. Not that happy now. Called again and told that I needed to provide a code for my husbands license as well. Also my proof of address from my previous car insurer was not adequate. Could all have been a bit easier. Ref TXT115