“After facing ongoing delays and spotty communication with other providers, partnering with this team was a game-changer. They brought a level of professionalism, organization, and transparency that immediately stood out. They took the time to truly grasp my needs and walked me through every stage with clarity. Their consistent updates, quick responses, and unwavering follow-through on commitments made a lasting impression. For anyone seeking a knowledgeable, dependable team that prioritizes execution, I wholeheartedly recommend them.”
“Their consistent communication and commitment made me feel supported throughout the entire process. Today, my account is secured, and I’m genuinely grateful for their help.”
“Working with Thomas Mitchell restored my faith in what real customer support should feel like. Right from the first message, the team demonstrated an impressive level of responsiveness. Instead of days of silence or generic replies, I received a thoughtful response almost immediately, which instantly gave me hope that I was finally in the right hands.
As I explained my issue, I was met with patience and genuine interest. They gave me the space to share every detail, no matter how small or confusing it felt. They paid attention, asked follow-up questions, and treated my situation with the seriousness it deserved. It was clear they were committed to understanding my problem from every angle.
Their approach to finding a solution was thorough and considerate. They didn’t try to rush through the process or offer quick fixes. Instead, they took the time to think, analyze, and guide me step by step with clarity and confidence. Their transparency made me feel safe throughout the entire experience.
But what truly made the difference was their empathy. They understood the worry I was carrying and reassured me throughout our conversation. Their kindness and reassurance eased my stress and made the entire experience far more manageable.
Thanks to their dedication, everything was resolved perfectly. And yes—I received my cashback. Thomas Mitchell continues to prove that real care still exists in the world of online support.”
“We moved house to a safer location and they charged £55 to change the address and threatened to cancel the insurance if I didn’t pay. Shameful to charge £55 for a one minute job. I won’t use them again, stay clear.”
“BG Insurance lost me £77,000.00 by telling me the tracker I had on my Range Rover was “fine” and “not a problem” they then immediately took full payment, 9 months later my car is stolen and the underwriter refuses to pay, due to the wrong tracker! BG Insurance take no responsibility even though it is all on a recording.. absolutely devastated”
“Have been with these for 11 years but this year will be the last.
We have no access to a printer and have been told that there is now no postal service to send our policy.
Renewed for as was too late to find another insurer.
Shame as have had no other issues.”
“I had insurance with them for a year, but I was deeply disappointed when I said that I did not want to renew my insurance policy and they did not accept the previous year of no claim bonus and gave me only one year of no claim bonus instead of two. I do not recommend, run away from them, they are very bad and plus I hang up your phone if you call them more often with the same problem.”
“AWFUL CUSTOMER SERVICE. I NEVER WRITE REVIEWS BUT I HAD TO DUE TO THE INFURASTING SERVICE OF THIS SO CALLED "COMAPNY". ANY TIME I DO MANAGE TO GET HOLD OF THESE USLESS PEOPLE THEY HIT ME WITH EXCUSE AFTER EXCUSE...BEEN TOLD THEY WOULD GET BACK TO ME 5+ TIMES WHAT THEY NEVER HAVE ! DO NOT USE !!!!!!!!!!!!!!!”
“After 1 year with them, i negotiate my monthly payment which they agreed ro make it little bit less than last year,everything was good but they keep to charge me like last year.”
“Mine was a renewal house insurance, checked prices on comparison site’s and the renewal quote was ok so went ahead.I rang to give payment details and it was all handled by a friendly and efficient person.I have not had to claim yet so can’t review that side of the company.”
“I’ve been with BG for quite a few years now and I’m happy with the service. It’s all sorted out online, which is great.
The price is quite high but that’s expected as the property is in a flood area, let out and very old. Going through companies myself would be a nightmare!”
