“The lady I spoke to to renew my policy was bordering on rude. I didn’t fully understand her questions and the line wasn’t the best so I asked her to repeat a few times. The tone of her voice suggested to me that she could have done without this. The quote I was given was the best quote so I was happy to renew, if it had been close to another quote I think I would have moved providers.”
“Awful customer service. Ineffective at communication with their customers. Issued me with a cancelled policy despite me providing all the documentation required and despite me requesting my policy be cancelled prior to them issuing a 'cancelled insurance' letter.
Such ineffective communication that they won't respond to my e-mails or give me a clear answer on the phone what my refund amount is.
AVOID and use Adrian flux for motor insurance instead... fantastic customer service, easy to use online portal and effective communication.”
“I found a slightly cheaper cost for my policy online and let BG Insurance know and they were able to match it so very happy to continue with BG, many thanks!”
“Never use this company cancelled my policy for a spent conviction and saying a did not declare a cancellation when done online, never made me aware my insurance had been cancelled and it could have resulted in me driving without insurance without my knowledge. My insurance is now sky high. 16 years driving experience and I have never claimed . When asked for my deposit back they said nothing was due even tho they themselves had broke the contract. Save your money guys and go to someone with good reviews not a two bit company who is just after your money.”
“I can’t recommend BG enough, excellent service & staff. I recently took out car insurance as a newly qualified driving instructor with BG. Unfortunately I ran into some problems with historical No Claims Bonus paperwork.
I emailed with a resume of my NCB issues & by 9-15 next morning I’d had a voicemail asking me to call in. Charlotte helped me through the process, whilst always considering the logistical issues I was having by getting paperwork from previous insurance companies, even giving me additional time on two occasions.
My premium was looking likely to rise considerably but Charlotte secured a new deal.
She took all the stress out of the process, arranged the new deal quickly & efficiently & I couldn’t be happier.”
